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Have you made your 311 complaint this week?

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This topic contains 562 replies, has 80 voices, and was last updated by  jdgPGH 2 weeks.

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rsprake

Private Message

May 1 2013 at 9:35am #

TOPIC OF CONCERN
Traffic

MESSAGE
The intersection at Penn and 16th needs some traffic enforcement between the hours of 4-7. Drivers coming over the bridge to Liberty Ave block the crosswalks and intersection. Not only is it dangerous for pedestrians, it’s causing more congestion.


Benzo

Private Message

May 1 2013 at 10:33am #

Submitted this:

There are no eastbound lane dividers on Bayard st and Bigelow blvd between the intersection of Bayard st and o’hara st and Craig st. Parking is not allowed between 4-6pm and 7-9am. Cars frequently use the parking lane as a travel lane. However, due to the confusing nature of this road due to lack of lane markings, many cars drive in the center of the open space and do not allow 2 lanes of traffic to form.

This creates an unpredictable and dangerous situation for me as a bicycle commuter trying to utilize the right hand lane. Either allow persistent parking in this location or create lane markings on this street.

Additionally, it seems that there needs to be more frequent parking enforcement on this stretch during the 4pm-6pm hours, as there are typically cars parked near the intersection of bigelow blvd and o’hara st every day during these hours during spring and fall semesters are in session at Pitt. This is less frequent, but still common during the summer.


edmonds59

Private Message

May 3 2013 at 9:26am #

Is anyone able to get thru to the 311 site right now? I have something that I really, grr, really want to report but all I’m getting is a “can’t find server”.


edmonds59

Private Message

May 3 2013 at 9:28am #

Some idiots put a row of porta-potties for the marathon on the sidewalk in front of 1600 West Carson completely blocking pedestrian and bike access on the only path through there, so people have to walk out into 50 mph oncoming traffic. Assholes.


buffalo buffalo

Private Message

May 3 2013 at 9:34am #

edmonds59 wrote:Is anyone able to get thru to the 311 site right now? I have something that I really, grr, really want to report but all I’m getting is a “can’t find server”.

The entire city website is down, and has been since mid-afternoon yesterday–seems to be a DNS issue? Anyway, at least one Member of Council was still twittering as though it were up, which suggests it still works in City Hall—you should still be able to call 311 (or 412-255-2621), or perhaps even call the relevant council person (west Carson I think would be Kail-Smith*) and ask their office to file it.

*Google’s cache suggests the phone number for D2 is 412-255-8963.

Also, per the cached 311 form, you can also leave a voice or (!!!) text message on 412-573-9736.


edmonds59

Private Message

May 3 2013 at 10:21am #

Called it in. Thx. Grr.


edmonds59

Private Message

May 3 2013 at 1:52pm #

So here is what I was met with on my ride in this morning, at 1600 W. Carson St. Someone associated with the Pgh Marathon decided to place 8 or so porta-potties on the only pedestrian/cycle route from the West End Circle to town so that you have to walk out into oncoming 50 mph traffic to pass. Absolute stupidity. Not sure if it’s visible in the photos but note also the large and nearly un-occupied Buncher parking lot right next door. I called it in on the 311 line, not expecting much. Somebody at the marathon should know better. Idiots.
East bound;
West bound;


Benzo

Private Message

May 3 2013 at 1:54pm #

Reported:

Bike sharrow marks on pavement on Penn Ave Between 21st street and 16th street bridge in the strip district are severely worn and almost indistinguishable, so they need to be repainted or replaced with thermoplastic markings.


salty

Private Message

May 3 2013 at 7:23pm #

edmonds – that does suck, isn’t there a bus stop right around there to boot?

i passed a bunch of “new” porta-potties this morning too, and didn’t really think about why they were there. ironically they may have “solved” my 311 issue in the beechwood lot; they’re not really blocking the path but (hopefully) idiots would think twice about parking right in front of a row of porta-potties. but i guess they’ll be gone as soon as they arrived.

i was less thrilled with the ones they put on the bike path parallel to penn, but they didn’t block too much – certainly nothing like the ones on carson.


Mikhail

Private Message

May 3 2013 at 8:09pm #

I don’t understand all this fuss about marathon. It sunctioned event. It starts on Friday with expo, continues on Saturday, race is on Sunday. All closures and placement of porta-potties, removal of mail boxes are according to the plan. You cannot install porta-potties for 80,000 people in a couple of hours.

I volunteer at water stantion for the third year. It takes 30 (last year I was a captain of water station so I know exactly how many people worked at my station) people per station starting 4:50 am just to get ready with water and gatorade (kind of ready) for race by 7:30 am, and then through the marathon you have to refill a lot of stuff. And it was jsut 18,000 runners-walkers last year. I don’t know what it would take this year but we already have been asked to be there at 4:00am.

PS I volunteered for Steel City Showdown and it was also suctioned event. Two bridges and some streets were completely closed way before race started.

BikePGH festival also closed a lot of streets. And it was OK.


salty

Private Message

May 3 2013 at 9:13pm #

I didn’t see anyone complaining about the marathon itself (well, not here – certainly a lot of people do bitch about it), personally I think it’s a great event and it’s worth some inconvenience. Blocking the sidewalk like that is unnecessary though – why not put the pissers 100ft down the road, in the entrance to station sq?


Mikhail

Private Message

May 3 2013 at 9:54pm #

salty wrote:Blocking the sidewalk like that is unnecessary though – why not put the pissers 100ft down the road, in the entrance to station sq?

We have to ask planners. Could be a whole number of reasons. I know some (sometimes rail-road companies has something to say if you put something close to their zones, sometimes visibility is very important, sometimes it could be too far from main stram event). I think I can answer why “nearly un-occupied Buncher parking lot” was not used. Liability. City cannot enforce on a private company property even it take on itself all responsibilites. Someone breaks somthing or hurt him/hesrself and nothing would prevent (s)he from suing the company.


pinky

Private Message

May 6 2013 at 1:45pm #

My cranky for the day (I hate that they remove my paragraph returns).

Please enforce the intersection where Main St in West End comes out in the West End Circle. During morning rush hour, drivers turning left to enter the West End Circle routinely turn left on red (left from a one-way to a one-way) – which is legal and OK.

But they DO NOT STOP before turning. Some do not even slow down. Vehicles frequently turn in front of traffic coming up the ramp from West Carson, and pedestrians in the area need to peer out from the underpass to see if it is safe to cross – even if the Walk signal is on.

In summary, vehicles turning left on red do not yield to either pedestrians or vehicles with the right of way. This is a serious danger. The stop before proceeding left on red needs to be enforced.


Kordite

Private Message

May 16 2013 at 7:42am #

This morning (16 May 2013) at approximately 5:45, I pulled into the Eliza Furnace Trailhead off of Swinburne Street. As I unloaded my bicycle from my car, another vehicle pulled in (Silver Mazda 3, PA license plate GKA-1744). The driver exited the vehicle and walked to the Pittsburgh Public Works Division 3 garage. After a few minutes, the driver returned to his vehicle, opened the trunk and began changing into work boots. His florescent t-shirt had a Pittsburgh Public Works logo and indicated his name was “Bernard.” I approached him:

“Excuse me. Not to put to fine a point on it but this lot is for trail users and not for work parking.” I pointed towards the Public Works garage.

“Oh. OK.”

“Thank you.”

“Why are you thanking me?”

His response had me suspect that he did not understand my point. “I’m thanking you because you did not give be grief about my point out that you’re not supposed to be parking here.”

“Yea. There’s a sign right there.” He pointed to the sign on the fence that indicated that parking was for trail users only.

“And there are two signs at the entrance to the lot.” I indicated the lot entrance that he had driven past and the signs there indicating that the lot is for trail users only.

When he was done putting on his boots, instead of getting in his car and moving it from the trail users’ lot to a parking area designated for Public Works employees, he turned around and walked back to the garage.

This is not the first time I have seen this sort of behavior. As a regular trail user I have often seen the Eliza Furnace Trailhead parking area used by Public Works employees. This was merely the first opportunity I have had to converse with an employee concerning their use of the lot.

As “Bernard” had just acknowledged that the Eliza Furnace lot was for trail users only before turning his back and walking away, I feel that I was completely ignored and that my concerns were summarily dismissed. Do Public Works employees have some sort of exemption that allows them to ignore City parking signage? If so, they need to be able to convey that justification to citizens who question them or the signage needs to be changed to reflect that. Otherwise, Public works employees need additional training to remind them how to respond to “no parking” signs.


Benzo

Private Message

May 21 2013 at 8:17am #

Reported:

Due to high numbers of pedestrian and bicycle traffic along the three rivers heritage trail (now part of the Great Allegheny Passage), the intersection of hot metal st and S Water St should not allow right on red from Hot metal st.

During busy traffic times, it’s difficult for pedestrians to cross this intersection already due to large numbers of cars turning right from S Water St on to hot metal bridge. The additional traffic turning right on to S Water St during the red cycle makes it even harder.

Additionally, giving an advance pedestrian signal before the green for S. Water St traffic would give pedestrians and cyclists more time to claim the right of way in the crosswalks here.


melange396

Private Message

May 21 2013 at 1:19pm #

ive thought about asking to have that right-on-red removed… im glad you submitted it


Benzo

Private Message

May 21 2013 at 1:43pm #

Submit it too… the more the merrier. It’s harder to ignore with multiple reports.


melange396

Private Message

May 21 2013 at 4:22pm #

done!


suzw

Private Message

May 23 2013 at 7:55pm #

Reported: crossing sign at Steuben & Short Streets has fallen into the crossing, blocking the crosswalk.


paulheckbert

Private Message

May 31 2013 at 11:46pm #

I just reported: large, deep pothole on N Neville St half a block north of Bayard St, in Oakland.


paulheckbert

Private Message

Jun 3 2013 at 8:18pm #

another week, another pothole reported: in Regent Square: on East End Ave between Guthrie St and Biddle Ave


Mikhail

Private Message

Jun 3 2013 at 8:51pm #

How can one to file a complaint about bad parking if one does not live in Pittsburgh?

http://imgur.com/a/JPQIt

May 17th, 2003. All license plates are clearly visible.


edmonds59

Private Message

Jun 3 2013 at 9:03pm #

“On the sidewalk from the Fort Pitt bridge by the ramp to West Carson street, the weeds are overgrowing the sidewalk and blocking it, forcing pedestrians and cyclists out into the roadway to pass. This is incredibly dangerous and needs to be attended to.”


edmonds59

Private Message

Jun 3 2013 at 9:27pm #

This right here is bullshit:
“On the sidewalk in front of 1600 West Carson Street, someone has placed a construction sign across the sidewalk, blocking passage of pedestrians and cyclists on the sidewalk, and forcing them out into the roadway and speeding traffic to pass. There is no other alternative way to this sidewalk. This is incredibly dangerous, and is unacceptable, this setup needs to be changed.”


buffalo buffalo

Private Message

Jun 3 2013 at 10:04pm #

Does anyone have a reference number for a previous report you’ve made about the vehicles routinely parked in front of the daycare/used car lot on Fifth Ave between Birmingham Bridge and Oakland? I’d like to re-report and request renewed enforcement, but I’d also like to make the point that this is a longstanding recurring issue. I don’t know Councilman Lavelle at all, but I’m also considering sending a copy of the message to his office.

75 PaCS § 3353 (a) (1) (ii) “no person shall…Stop, stand or park a vehicle…On a sidewalk.” http://www.legis.state.pa.us/WU01/LI/LI/CT/HTM/75/00.033.053.000..HTM
(* you’ll apparently have to add the ‘..HTM’ yourself, as the board doesn’t recognize two dots as valid in a URL, and the state’s code site doesn’t recognize the address with anything between them.)

Property owner has marked off most of the sidewalk with cones: http://imgur.com/a/OByx7#nePCzqf

Remaining space between parked vehicles and roadway is insufficient for pedestrians to navigate safely, let alone cyclists: http://imgur.com/a/OByx7#mqyvoL4

Both vehicles bear ‘dealer’ plates and plate-frames from the neighboring car lot: http://imgur.com/a/OByx7#Y04qk66 ; http://imgur.com/a/OByx7#nIy7wk6


buffalo buffalo

Private Message

Jun 3 2013 at 10:13pm #

Mikhail wrote:How can one to file a complaint about bad parking if one does not live in Pittsburgh?

A Pittsburgh address is not required to file a report at http://pittsburghpa.gov/311/form . In fact, they specifically provide a phone number if you’re not in the city—“Outside of Pittsburgh, call 412-255-2621″—which suggests they’re ok with non-resident reports; you can also report anonymously, which suggests you can provide as much or as little information as you like–so you could probably fill out the form with just your name and email address, though I haven’t tried this. You can also text or leave a voice message on 412-573-9736.


salty

Private Message

Jun 3 2013 at 11:27pm #

311 is apparently not the proper avenue for parking complaints; I have tried a few times and have never received a response, even for chronic/habitual problems like I’ve been reporting.

Apparently you are supposed to call 911 since there is no dedicated number for parking enforcement.


Elmo

Private Message

Jun 4 2013 at 7:39am #

Reported: Faded bike lane heading east on Friendship Ave in between Edmond St and Gross St (right around parklet)


J Z

Private Message

Jun 4 2013 at 9:01am #

Reported, a couple of big deep potholes in the middle of the bike lane on Beechwood Blvd near the intersection of Darlington heading towards Blue Slide Park.


Benzo

Private Message

Jun 4 2013 at 10:57am #

Reported this casual newspaper reader for parking in the bike lane on millvale ave this morning in front of west penn hospital.


rsprake

Private Message

Jun 4 2013 at 11:00am #

buffalo buffalo wrote:Does anyone have a reference number for a previous report you’ve made about the vehicles routinely parked in front of the daycare/used car lot on Fifth Ave between Birmingham Bridge and Oakland? I’d like to re-report and request renewed enforcement, but I’d also like to make the point that this is a longstanding recurring issue. I don’t know Councilman Lavelle at all, but I’m also considering sending a copy of the message to his office.

I would definitely contact him.


Kordite

Private Message

Jun 6 2013 at 6:14am #

On the 16th of May, I reported to 311 that a Pittsburgh Public Works employee named Bernard (according to his shirt) driving a Silver Mazda 3, PA license plate GKA-1744, parked in the Eliza Furnace Trailhead off of Swinburne Street. Even thought I pointed out to him that the lot was clearly marked as being for trail users, he parked there anyway. In my May 16th 311 email I suggested that Public Works employees be reminded that the signs in the lot are, in fact, true, and that parking in that lot is for trail users and not for Public Works employees.

This morning at approximately 6am, Bernard again parked in the Eliza Furnace lot and went to his work in the Public Works garage. I can only conclude that Public Works employees were never reminded of their legal parking obligations or that Bernard has chosen to ignore that reminder. In either case, I am calling on the management of the Public Works Department to take action in not only encouraging but requiring that their employees behave in legal behavior when they are wearing the florescent yellow uniform of the Public Works Department and representing the City of Pittsburgh.


buffalo buffalo

Private Message

Jun 6 2013 at 6:51am #

Kordite–

Since this issue could arguably fall under both the Department of Public Works and HR, you might also copy that message to the chairs of the City Council committees overseeing them—Bruce Kraus and Bill Peduto, respectively.


paulheckbert

Private Message

Jun 12 2013 at 8:40pm #

I sent a compliment to the 311 system today, for a change:

I biked Forbes Ave thru Frick Park from Braddock Ave to Dallas Ave today, and was glad to see the bike lane clean and there was a street sweeper ahead of me cleaning the bike lane all the way to the curb! Thank you! Clean bike lanes mean less need for cyclists to veer left to dodge debris in the gutter which means safer cycling and fewer angry yells from car drivers!


Benzo

Private Message

Jun 12 2013 at 9:41pm #

put in a ticket about overgrowth on the junction hollow trail as it’s getting to the point where 2 cyclists can barely ride abreast on the trail.

I got the standard response:
Thank you for submitting to 311. Your request has been sent to Public Works to have the overgrowth cut. Your request number is 334070.


StuInMcCandless

Private Message

Jun 14 2013 at 3:13am #

I submitted the wheel-eating drain grate just outside the 4th Ave entrance to the garage where the new bike lock-up is located.

This one.

311 Response Web Form Submission Receipt
Your submission has been assigned ticket number: 52664

TOPIC OF CONCERN Sewer or Catch Basin
MESSAGE
Drain grate just outside the 4th Ave entrance to the parking garage newly set up with bicycle parking facilities is perfectly positioned and aligned to swallow a bicycle tire. Please replace grate with safer design.
LATITUDE 40.43958207932207 LONGITUDE -80.00196397304535

(I included the picture in the link above.)


buffalo buffalo

Private Message

Jun 14 2013 at 8:14am #

Filed request to replace street lights on Railroad–

INCIDENT ADDRESS 2100-3000 Railroad St, 15222
TOPIC OF CONCERN Street Light
MESSAGE
Please replace the street lights on Railroad St in the Strip. This is a frequent alternate route for cyclists heading from Downtown towards Lawrenceville and the East End, but especially in combination with the chewed up pavement and deeply recessed longitudinal drain grates can be hazardous at night due to how low the light levels are.


Benzo

Private Message

Jun 14 2013 at 12:08pm #

Reported more people parking in bike lane on millvale ave by the west penn hospital this morning at around 7:50am.


StuInMcCandless

Private Message

Jun 14 2013 at 3:13pm #

Cross-post from drain grates thread. The city responded, here.

Don’t ask me how I managed to have the original post, and this follow-up, 12 hours apart exactly to the minute. At any rate, the city got on this one pretty quickly, I’d say.


Benzo

Private Message

Jun 26 2013 at 8:26am #

Two complaints have been resolved:

They are changing light sequence at main st and butler st so that it doesn’t go to flashing yellow / red at night.

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.
The 311 Service Request Identification-Number is: 319034
The CIMS Identification-Number is: 41604

Summary of action taken:
The traffic signal operation along the Butler St. corridor will be changed to operate Stop and Go 24 hours daily.

G. Klubert

Summary of Service-Request:
After the traffic mess I saw last night, I don’t think the stoplights at the intersection of Butler st and Main st should be set to flash at 11pm on the weekends. Heavy traffic on butler st, combined with cars turning both directions off main while there were many pedestrians trying to cross at this intersection created a huge hazard. On busy nights, It’s really hard for people to safely turn left on to butler st from main. It’s also very unsafe for pedestrians, since traffic often fails to slow for croswalk users. I can only imagine what this is going to be like in the summertime. Please change the lights at this intersection not be set to flash, at least not until much later in the evening (Especially on weekends), if this isn’t changed I’m sure people are going to get hurt at this intersection.

Additionally, they fixed a bunch of the super deep potholes on center ave between millvale ave and neville ave. Though, watch out for the new ‘speed humps’ instead of the old ‘pit traps’

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