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Have you made your 311 complaint this week?

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This topic contains 557 replies, has 79 voices, and was last updated by  paulheckbert 3 hrs, 48 mins.

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ieverhart

Private Message

Jan 31 2011 at 11:51pm #

I just 311’d the lousy pavement patch at Forbes and Bouquet.


salty

Private Message

Feb 9 2011 at 6:25pm #

Summary of action taken:

Per DPW 3rd Div:

Street was patched 1/26/11.

Summary of Service-Request:

2-3 large potholes on Wightman at 1699 Wightman. This is near the start of the 1600 block of Forbes,.


Steven

Private Message

Feb 9 2011 at 6:54pm #

You reported it on 1/24 and they patched it on 1/26? That’s pretty fast action.


helen s

Private Message

Feb 9 2011 at 7:40pm #

Summary of action taken:

Per DPW 3rd Div:

We don’t do winter maintenance on trails 1/20/11

Summary of Service-Request:

Please remove snow from bike trail:

“The entire Panther Hollow trail is snow covered. I am a bit suprised you need to ask- it appeared none of these had been cleared since it snowed last week, although I was out of town Friday and Saturday.”

Interesting response- maybe they thought I was talking about the non-paved foot trails? Was I supposed to write paths instead?


salty

Private Message

Feb 9 2011 at 8:12pm #

Steven – I didn’t notice the date but I’m not sure that’s accurate. I am pretty sure I was through there on the evening of the 26th or 27th and the holes were still there, though I haven’t been back since to check. I also don’t recall when ‘meaculpa’ made that post about what may be the same holes (I wish this board gave you a date instead of or in addition to the vague timestamps).

Of course, all this assumes that DPW patched the same holes I reported – note that my oriignal description (which itself probably could have been more precise) got transformed into something else.


scott

Private Message

Feb 10 2011 at 12:22pm #

helen s. that is inaccurate. they do snow removal on the trails, and it’s supposed to be done as soon as the streets are cleared.

I would do a followup to that service request number and kindly say something like “this response is in contrast to what DPW Director Kaczorowski told the cycling community this year – that the trails are supposed to be maintained after the streets have been plowed or salted. Many people depend on this trail for transportation and recreation and not maintaining it is simply unsafe.”


Pseudacris

Private Message

Feb 10 2011 at 2:35pm #

I got the same “we don’t do” response as Helen did.

Scott, I’ll follow your advice as well.


caitlin

Private Message

Feb 10 2011 at 4:28pm #

City wants to know location of potholes

Thursday, February 10, 2011

By Joe Smydo, Pittsburgh Post-Gazette

The city of Pittsburgh wants to know about those potholes.

Public Works Director Rob Kaczorowski today asked residents to report potholes at http://www.pittsburghpothole.com or the 311 line. Non-residents may call 412-255-CITY.

Complaints should be as detailed as possible; street addresses, intersections and landmarks will help workers get to the right places.

The city said it will attempt to address complaints with five days, but hopes to respond to many within 72 hours. Public works crews on two eight-hour shifts will be filling potholes as long as the weather cooperates.

“Residents need to be aware that crews can only use cold-patch material in this weather, which means that potholes will only hold the fill if they are two-inches deep or more,” Mr. Kaczorowski said. “As soon as the weather gets warmer and more durable hot-patch becomes available, we will be able to more effectively fill all potholes.”

Potholes top the list of complaints to Mayor Luke Ravenstahl’s 311 line. As of this morning, public works had handled 234 pothole complaints for the season.

If the city receives a complaint about a pothole on a state road, it will refer the caller to PennDOT.

Read more: http://www.post-gazette.com/pg/11041/1124472-147.stm#ixzz1DZeMXz5L


helen s

Private Message

Feb 10 2011 at 4:35pm #

I did write back, pointing out I was referring to the Bicycle Path, which does get cleared with some regularity.


Erica

Private Message

Feb 10 2011 at 11:04pm #

sent in a report regarding the enormous ice patch at spring/22nd by leaf & bean today.


Pseudacris

Private Message

Feb 11 2011 at 3:53am #

^ I just passed that monstrosity — thanks for reporting it!


Erica

Private Message

Feb 12 2011 at 8:30pm #

The ice sheet was being drilled away yesterday morning, they actually blocked off 22nd street to do so, and now it’s 90% gone – much safer to ride/drive across than it was. I’ll probably email 311 to give an acknowledgement/thanks of the action being taken so quickly.


bikeygirl

Private Message

Feb 16 2011 at 7:56pm #

Question…. can one ask the city to “sweep” a street because it is unsafe?

There is a group of blocks on Penn Avenue before one gets to the Strip District that are filthy with metal-like objects where the City/whoever has been doing street work?

I got a flat tire once-again on that area yesterday -this time a 2″ nail that went through entirely. Before that a couple of months ago it was a piece of sharpnel about an 1″ long, and before that another piece of sharpnel about the same size…. it is always between the blocks of 31th & Penn, and 26th & Penn on the Bike Lane…

Thoughts?


bikeygirl

Private Message

Feb 16 2011 at 7:56pm #

oops – double posting again… this is happening too often now… could the board be ‘breaking down’??


salty

Private Message

Feb 16 2011 at 8:09pm #

Yeah, the bike lanes on Beechwood could use a good sweeping. in fact… submitted!

PS: dumb question, but are you possibly hitting ‘send post’ twice?


salty

Private Message

Feb 16 2011 at 8:16pm #

wow, that was the quickest 311 response ever… it was so fast i was afraid it was going to be bad news, but alas:

TOPIC

stones/debris in beechwood bike lanes

CONCERN

I ride on Beechwood Blvd between Wilkins and 5th daily in each direction. There is a lot of stones and other debris in the bike lanes, can that be swept up?

ADDRESS OF CONCERN

1000-1400 Beechwood Blvd

Reply Thread

311 reply: 02/16/2011 @ 3:11 pm

We have notified the appropriate personnel about this issue. The Service Request ID number associated with this request is xxxxxx.

Thank you for contacting our 311 Response Center!


dwillen

Private Message

Feb 16 2011 at 8:36pm #

I expect they wont sweep it until sweeping season, whenever that starts.


salty

Private Message

Feb 16 2011 at 9:28pm #

I thought the same thing (which isn’t until Apr. 1) – but I saw a sweeper out and about somewhere last week, so maybe there is hope.


shel

Private Message

Feb 16 2011 at 10:15pm #

I saw a street sweeper out today. Cannot remember were it was, but I did see one. There was a lot of dust coming up around it.


dwillen

Private Message

Feb 16 2011 at 10:25pm #

Sweet. The Panther Hollow Rd underpass coming off the bridge is like a gravel pit. I will submit a 311.


Erica

Private Message

Feb 16 2011 at 11:25pm #

reported the group of potholes around the manhole cover at penn/12th outbound yesterday and got a response this morning.

I also left a voicemail about cars on the sidewalk on liberty/herron


bikeygirl

Private Message

Feb 16 2011 at 11:26pm #

Sent my 311! Hopefully I’ll hear back soon! :)


Erica

Private Message

Feb 20 2011 at 3:34pm #

reporting spring way.

If anyone here takes that street, I’d avoid it today, unless digging shards of broken glass out of your tires is how you usually spend a sunday night…thankfully I have knobby tires and went looking for glass before they caused me to flat.


paulheckbert

Private Message

Mar 3 2011 at 3:20pm #

It is really encouraging to browse this bboard and see how many people are active on this issue!

I reported snowplows pushing snow onto the bike trail near Station Square (reported to Friends of the Riverfront, not to the city’s 311 system — not sure which would be best in this case). See picture at:

https://picasaweb.google.com/pheckbert/BicycleHazardsInPittsburgh?pli=1&gsessionid=lmdEkHMFLcqPsM_utvETYg#5579872762776346194


paulheckbert

Private Message

Mar 3 2011 at 3:28pm #

In December I reported to PennDOT the broken glass on the 40th St Bridge sidewalk:

Date: 2010/12/10 10:18:41 AM EST

PennDOT reference numberĀ 20101210-D11-8BZKVN

The sidewalk on the 40th St Bridge needs to be cleaned of glass! It’s a hazard for bicyclists and pedestrians! Imagine taking small kids on a stroll across that bridge – what a tragedy to spoil a beautiful bridge and a beautiful view of Pittsburgh with piles and piles of broken glass! Please send street sweepers to the SIDEWALKS of that bridge several times a year. See picture at http://picasaweb.google.com/pheckbert/BicycleHazardsInPittsburgh#

Three months later, I got a two word response from PennDOT:

Customer complaint/issue concern from Paul Heckbert has been resolved.Resolution: cleaned areaThe following complaint/issue concern has been resolvedReference number: 20101210-D11-8BZKV

I wonder if they noticed my request for cleaning on a regular basis?


Erica

Private Message

Mar 4 2011 at 9:06pm #

just got this email:

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.

The Service Request Identification-Number was: 222575

If you need to contact the city again concerning this issue, please refer to that number.

Thank you again for allowing the City of Pittsburgh to serve you.

03/04/2011 11:12:23

Summary of Service-Request:

On the southeast corner of penn ave at 12 street in the strip district, there are several potholes surrounding a manhole cover, some of them 2 inches deep, including one that is less than 10 feet up the road (heading outbound)

Summary of action taken:

Per DPW 6th Div:

Patched 3/2/11

I’m gonna go out of my way tomorrow to see it. I’ve been griping about that pothole forever, it seems.


scott

Private Message

Mar 7 2011 at 12:38pm #

Just reported the man-eating pothole on Roup between Baum and Negley heading south.


paulheckbert

Private Message

Mar 16 2011 at 3:35pm #

I just reported this one: If you’re eastbound on Forbes Ave in Frick Park, there’s a very deep pothole where it bends to the left 2000 ft after crossing Dallas Ave, in the right lane. A bicyclist riding near the bike lane could crash due to this pothole.


salty

Private Message

Mar 17 2011 at 2:47am #

fwiw, still no sign of that street sweeper on beechwood. but at least there’s kind of a path through the debris, and NO POTHOLES in the bike lane.

i also have no idea if they ever fixed those potholes on wightman @ forbes – there are so many damn potholes everywhere it’s hard to keep track. i hit a pretty nasty one tonight on millvale before the bridge on the bloomfield side.

and of course the gaping hole on the “northeast passage” is just getting bigger.

so, i’m 0/3 on 311’s – not particularly encouraging me to keep at it.


Pseudacris

Private Message

Mar 17 2011 at 4:12pm #

Forbes inbound near the cemetery was being patched this morning. Woo Hoo!!!


Pseudacris

Private Message

Mar 17 2011 at 5:15pm #

Reported branches on Forbes outbound, east of Beechwood. Requested a sweep of bike lanes in both directions.

Also requested that the sucker growing out of the Plane tree @ Ellsworth & Aiken be trimmed by an arborist.


Pseudacris

Private Message

Mar 30 2011 at 1:50am #

The city swept the forbes bike lanes and today I received this update about the branches:

:-D

Too bad they don’t just keep a little bypass pruner in their glove box.


dwillen

Private Message

Apr 6 2011 at 9:20pm #

TOPIC

cars parked on the sidewalk

CONCERN

Everyday B Fields Motors (2340 Fifth Avenue) parks cars on the mixed use (Bike/Pedestrian) sidewalk along the south side of 5th Ave. Today (4/6/11 – 1:30pm) I biked past and an employee and a man with City of Pittsburgh Police uniform were outside, so I mentioned to them that it was illegal to park and block the whole sidewalk. The officer yelled at me that I should “go suck my own dick”. Real professional.

ADDRESS OF CONCERN

2340 Fifth Avenue


salty

Private Message

Apr 6 2011 at 9:26pm #

RESOLUTION

Dispatched DPW worker to your residence to assist with autofellatio. Thank you and have a nice day.


dwillen

Private Message

Apr 6 2011 at 9:31pm #

Serious. What hope is there when some cop is standing right there, and cusses you out when you point out someone is breaking a law. I really wish I had a camera.

Really makes you lose all hope that anything will change or you will be treated fairly under any circumstances. Are these people paying off the police to park on the sidewalk or what?


Pseudacris

Private Message

Apr 6 2011 at 9:48pm #

@dwillen, did you happen to notice the officer’s name?


Mick

Private Message

Apr 6 2011 at 10:07pm #

@dwillen “go suck my own dick”.

Take pics or it didn’t happen.


dwillen

Private Message

Apr 6 2011 at 10:07pm #

@Pseudacris: No, we rode away. I didn’t care to hang out when someone on a power trip yells something like that. At first couldn’t believe he was a real cop, but the person I was riding with swore it was a legit police uniform.


edmonds59

Private Message

Apr 7 2011 at 12:37am #

That would have beyond beyond beyond awesome to get on helmet cam. Youtube Gold.


salty

Private Message

Apr 8 2011 at 1:32am #

Cop car just ran a stop sign from my left and nearly clipped me. I had already stopped and was starting to go again, crossing in front of him. He might have slowed down to 15mph so I’m sure it would have only hurt a little. I tried to give him the suggestion the other cop gave dwillen but he must have been out of earshot by then. Or maybe it was a lady cop and i had the genetalia wrong. In either case, it was really nice, no wonder no one else cares about traffic laws – I mean, as long as it’s not a cyclist breaking them, of course.

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