BikePGH!

Have you made your 311 complaint this week?

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This topic contains 543 replies, has 76 voices, and was last updated by  Steven 1 week, 2 days.

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melange396

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Jun 18 2012 at 9:17pm #

we did:

http://www.post-gazette.com/stories/local/neighborhoods-city/iburgh-lets-you-complain-to-city-by-cell-phone-353957/

i understand some political pissing contest got this app pulled :( but that is hearsay (YMMV HTH HAND FOMF)


melange396

Private Message

Jun 18 2012 at 9:25pm #

it appears iBurgh turned into this, which seems to have lost all of its momentum a while ago:

https://twitter.com/#!/cityzenmobile

this might work well enough from a mobile phone, though i havent tried:

http://www.pittsburghpa.gov/311/form/


Anonymous

Private Message

Jun 18 2012 at 9:50pm #

Thanks! i missed it completely.

One the feature of Boston app is that it uses internal accelerometer and measures “the bump” quality and it uses GPS to get coordinates.

And Boston has for iPhone and Androids.

PS found iBurgh for androids too — https://play.google.com/store/apps/details?id=com.yinzcam.iburgh&hl=en


melange396

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Jun 19 2012 at 5:02am #

from the comments at your link :'(

Mark – November 11, 2010 – Motorola Droid X with version 1.0

The city is not responding to complaints left through this app anymore. Even when an email address was given, no response from 311. Don’t bother.

i checked the city’s 311 page on my slightly dated droid and it was sluggish. the map control isnt super easy to use on the phone and it doesnt tie into gps, but it works. itd also be nice if it remembered your contact info.

if someone wanted to, im sure its just a simple matter of programming to create an app that posts to pittsburghpa.gov/311/form and solves those problems.

(also available one click away from tinyurl.com/pgh311 if you need help remembering)


sloaps

Private Message

Jun 20 2012 at 9:10pm #

To preface, I received a typed message in my mailbox from a neighbor and this is my contribution…

TOPIC OF CONCERN

Street Paving Request

Firstly, thank you for fixing the few steps I’ve called for repair and for eliminating the yellow jackets from the stair railing in front of my house. Concerns with paving Saint Joseph Way and a short adjacent segment of Saint Thomas Street are afoot, as many streets nearby are receiving due care. I’m 311’ing to suggest that perhaps microsurfacing or a seal coat is more appropriate for rehabilitating our abraded asphalt pavement, than a 2 inch mill and overlay. I’ve removed some areas of loose bitumen and aggregate that has washed down from Saint Thomas and deposited in well-trodden humps along Saint Joseph, however, more areas will require heavy brushing and a skid steer with a sharp bucket to remove the remainder. After a good cleaning, I believe you would find that the existing pavement is free of any potholing or alligator cracking, and is well prepared for a more cost-efficient microsurface. Regards.


edmonds59

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Jun 21 2012 at 12:30am #

Wow, like a tweed 311 request.


pearmask

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Jun 21 2012 at 12:37am #

Putnam St got patched today, as did the entrance to the trail from Putnam. Cool.


Pseudacris

Private Message

Jul 4 2012 at 9:34pm #

311’d

-The Forbes Ave bike lanes near Frick Park and the Cemetery are full of tree debris and a bloated groundhog carcass following last night’s storm. Please sweep when you are able.

-Thank you for all the paving you have been doing this summer and kudos to all your men and women who are working outdoors despite the heat!


Benzo

Private Message

Jul 5 2012 at 7:45pm #

Not 311, but I just sent an email to rivers casino. The bike racks near their main entrance appeared not be bolted to the ground.

These had open ends and you could easily pick up the post and free a bike locked with a u-lock. I’m not willing to gamble with my bike security by leaving it parked there.


Benzo

Private Message

Jul 9 2012 at 2:50pm #

311’d people parking in the bike lane again on millvale near entrance to west penn hospital’s ER.

There is someone parking there between 2-4 times a week on my way to work in the morning. It’s generally different people every time. Often they are just sitting in their car.


Anonymous

Private Message

Jul 11 2012 at 3:45pm #

@Benzo – I noticed the same thing with those Casino bike racks. I locked up down the trail near the Science Center and walked to the Casino.


Steven

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Jul 15 2012 at 2:55am #

Submitted May 7 2012 (ticket 27100):

Please install a convex mirror on the Eliza Furnace bike trail connector at the corner of Second Avenue and Swinburne, where the concrete barriers require a very tight turn with no visibility. Despite the “please walk bikes” signage, many people ride that stretch, and a convex mirror to see around the corner would make it safer for all.

Response July 13 2012 (two months later):

Summary of action taken:

WE DO NOT HAVE CONVEX MIRRORS — R. CALABRESE 7/12/12

Well thanks, R. Calabrese! I can certainly see why that took two months.

Maybe I should resubmit, but change “install” to “purchase and install”. Apparently that part was unclear.


pearmask

Private Message

Jul 15 2012 at 3:08am #

R. Calabrese has sent me some real gems too. Always all-caps, always… less than helpful.

I’ve 311ed that too. I wonder who else could be contacted to get something done about it.


salty

Private Message

Jul 15 2012 at 6:08am #

When those workshops were going on a couple months ago on the south side, I stressed that “connection” as the biggest cycling embarrassment in the entire city. I still remember the first time I used it, thinking I must be going the wrong way… but unfortunately not.

I think it’s even more important because a lot of casual cyclists end up there. One day I was down there on the Greenfield side and there was a guy and his young daughter trying to figure out where to go. I tried to explain it to him but I could see all the enthusiasm leaving his eyes and I felt like I had to apologize for how terrible it is.


cdavey

Private Message

Jul 15 2012 at 5:17pm #

Not only is an embarrassment, it’s downright dangerous. When I am in Pittsburgh and ride that, I admit that I’m as guilty as a lot of other people and I don’t walk it. I just hope and pray no one’s coming and go. Even if walked it, I don’t know there is enough room to get two bikes past each other.

The turn at Swinburne is the worst. At least on the Greenfield side it curves and you’ve got a slighty better sight clearance. For the short diatance you would be on 2nd Ave, I think it would be safer except maybe during peak traffic hours.

If I were there by myself, I’d do that or just jump the tracks. But I’m usually there with friends who don’t want to do either.

I’d never thought of the convex mirror. Seems to me to be a cheap and easy solution that woold make it better than it is right now. And they can’t do this? (Maybe there is a reason they can’t that isn’t apparent.) Maybe having Steve Patchen and Scott/BikePGH having a chat with TPTB would help?


pearmask

Private Message

Jul 15 2012 at 5:49pm #

I always ride on the road going in the Schenley-to-Jail Trail direction now, but I don’t usually take the road in the other direction unless I’m with other people. Making all those left-hand turns makes me nervous.

I agree that it really is dangerous. I just ride through at walking pace and make a whole bunch of noise to announce my presence as I go around the corners (new bike doesn’t have a bell, but it does have cantis that will squeal on demand) and hope for the best.

Hah… you can get a convex mirror on Amazon for like $25-30. There’s an opportunity for some benevolent vandalism here.


cdavey

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Jul 15 2012 at 10:41pm #

@pearmask — haha. I never thought of vandlaisn as being benevolent. New concept here. I like it.


rsprake

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Jul 16 2012 at 5:27pm #

This one was driving me a little crazy for awhile.

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.

Thank you again for allowing the City of Pittsburgh to serve you.

07/16/2012 12:59:23

Summary of Service-Request:

“There is a “pedestrians” sign that is leftover from either the marathon or a construction project on Penn Ave near the Harp and Fiddle. Please remove.”

Location: 2329 Penn

Summary of action taken:

Sign has been removed 7/16/12.


pinky

Private Message

Jul 16 2012 at 8:02pm #

Today’s request. I’ll report back, but it looks like someone drove down Noblestown and smashed dishes the entire way down. Weird and sucky.

============

This is to acknowledge that the City of Pittsburgh has entered your Service Request.

The Service Request ID is:297448

If you need to contact the city again concerning this issue, please refer to that number.

We will inform you when this request has been completed.

Thank you for allowing the City of Pittsburgh to serve you.

07/16/2012 12:28:12

Summary of Service-Request:

“Please sweep the downhill (inbound) side of Noblestown Rd between Weaver St and S. Main St. There is a great deal of broken ceramic along the shoulder, plus glass and what appears to be broken mirrors. The uphill (outbound) side was swept late last week, but the downhill side is very dangerous for bikes. Thanks!”


pearmask

Private Message

Jul 16 2012 at 10:14pm #

Anybody know the best way to get people to stop parking on the trail in Mellon Park when there are perfectly good parking spots open in the parking lot? It’s like that at least 50% of the time that I come through here in the evenings – totally blocked by cars parked on it (multiple today) or at the entrance. Multiple 311 requests and one non-emergency 911 call produced nothing. Last time before today, the people blocking it also proceeded to mock me pretty obnoxiously for having to awkwardly work my way around them. I know it’s dumb to be this worked up about it, but it’s driving me absolutely insane.


Mick

Private Message

Jul 16 2012 at 11:29pm #

@pearmask

I’ve put note on cars in my neighborhood about cars doing offensive stuff.

I write the note as politely as I can.

I end the note with the phrase:

“It’s KEY to being a good neighbor”

I put a little drawing of a key at the bottom. Drivers straighten right up.

For the record: I have never deliberately damaged anyone’s car. I have no intention of ever doing so.

OTOH, they are the one with thousands of dollars of property in a vulnerable position.

At the risk of sounding sexist – this might be more effective using a masculine, crudely printed note, not a frilly feminine cursive.

Won’t you be my neighbor?


salty

Private Message

Jul 17 2012 at 3:41am #

pearmask, you know my feelings on that situation already. BTW a couple weeks ago some guy got out of his truck to yell at me after I weaved around his giant SUV because I “gave him a funny look”. Well, I certainly don’t dispute doing that. I tried to have a civil conversation with him, semi successfully. It was one of those things where we were yelling at each other but it didn’t devolve into name calling or profanity (I think the guy’s kid was in the truck). I told him I would appreciate it if he didn’t park there, and I guess I had some hope it might help – but if anything it has gotten even worse.

I’d like to think our 311s led to those new signs about no vehicles on the trail that adorn 4 of the 5 entrances – although it bugs me that they don’t explicitly allow bicycles. and, of course they did nothing to fix the real problem.


rsprake

Private Message

Jul 18 2012 at 1:13am #

The other day there were two SUVs parked near the picnic groves, one with the stereo blasting. Almost as obnoxious as those new signs. Even if they installed bollards people will just drive on the grass to get to where they want to go. This is why we can’t have nice things.


pearmask

Private Message

Jul 18 2012 at 2:09am #

Yeah, Mick, I tried writing notes for a while, some of which were nicer than others. (And while they were written by a female, “crudely printed” was still a fair description.)

This new crop of on-the-trail parkers has included a lot of people who are very intentionally parking there so they can tailgate their kids’ sports practices or games or whatever. There are always a billion of them in lawn chairs surrounding the car(s) right there at the end that connects to Putnam. They must know this is obnoxious, but they also know that they have everyone else outnumbered and that no one is going to do anything about it. They probably get some amusement from watching me mutter under my breath every time I have to stop and get off my bike to get through there.

I recognize that having to walk my bike across the grass for 2 feet is not a real hardship, so I have no idea why this pisses me off so much, but it does.

Today I got some redemption, though. The trail was blocked from both ends: car on Putnam end of trail, car parked across the exit from the trail on the parking lot end. As I was passing by, the dude in the parking lot was getting in his car, and he fumbled with his keys, turned the car on, etc… Except his reward for parking on top of the slanty no-parking lines was that he had let himself get boxed in from all 4 sides (curb in front, curb/rocks to the right, car parallel to his on the left, car perpendicular to his behind him), which he had apparently not foreseen. So he just sat there looking totally baffled. No idea what he ended up doing, but I’m guessing he got to sit there and wait for someone else to move, meaning he had some time to really think about his parking decisions.


rsprake

Private Message

Jul 18 2012 at 1:21pm #

+1

They are in the way to be seen. It’s the same with the walking in the street culture. They could easily move their chairs a foot off of the concrete trail but don’t because they want you to see them and go around them.


buffalo buffalo

Private Message

Jul 18 2012 at 8:38pm #

> a couple weeks ago some guy got out of his truck to yell at me after I weaved around his giant SUV because I “gave him a funny look”.

Last week while riding to work through west Bloomfield, some guy in a white Jeep Liberty gave me a nasty look because he couldn’t cut the corner quite as tightly as he wanted while making a left turn, then muttered (in a southern drawl almost dripping with bourbon) “Homo”.

He kept going, and it actually took me a moment to decipher what he’d said, so it was a pretty short interaction…


rsprake

Private Message

Jul 19 2012 at 2:45pm #

TOPIC OF CONCERN

Overgrowth – Public Property

MESSAGE

The outbound bike lane on Forbes Ave between S Dallas and Braddock Ave has a number of low hanging tree branches that create a hazard for cyclists using the bike lane. Please trim the low hanging branches.


salty

Private Message

Jul 24 2012 at 2:39am #

Nice shot from my new camera:


salty

Private Message

Jul 24 2012 at 2:51am #

311d (again):

People parking in a way that blocks access to the trail is a continuing problem here, and if anything it has been getting worse. There are a lot of cyclists and pedestrians that rely on these trails for commuting, and navigating around these cars (which are often double parked or otherwise parked illegally) is hazardous. I am usually able to go around them by going through the grass and jumping the curb, but wheelchair users may not have that option.

On a few occasions I have politely asked the people parking there (note, it is not the same group of people every time) to stop, but that is often met with hostility.

Please mark this area as “no parking” and add some enforcement. There are literally miles of free parking nearby on Beechwood Blvd. and there is absolutely no reason that people cannot park there legally rather than packing this lot full of cars and creating a hazardous environment for all involved.


Erica

Private Message

Jul 24 2012 at 1:00pm #

“Please re-paint the “sharrow” markings on Penn Ave in the Strip Ditrict. They’ve been faded from approximately 28th St-16th St for quite some time now. On the stretch of about 24th-16th, they’re almost not visible at all.

Sharrows make the road safer for bicyclists who use this route to commute, but when they’re faded, motorists don’t know to expect them there. These fade every year, so if it were possible to reinstall them using thermoplastic material instead of paint, I feel that it would increase safety of all road users, and also save the city money in the long run (since they won’t need to be repainted every year)”


rsprake

Private Message

Jul 26 2012 at 3:55pm #

TOPIC OF CONCERN

Other

MESSAGE

Since being paved the shared lane markings on Hamilton and Friendship haven’t been repainted.


stefb

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Jul 28 2012 at 3:23pm #

I think some are missing from Ellsworth


rsprake

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Jul 30 2012 at 5:03pm #

http://www.pittsburghpa.gov/311/form/


Benzo

Private Message

Jul 31 2012 at 3:06pm #

In response to 311 tickets about vehicles parking in bike lanes on millvale around west penn hospital. It appears that several people have put in tickets with respect to this issue.

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.

The Service Request Identification-Number was: 294495

If you need to contact the city again concerning this issue, please refer to that number.

Thank you again for allowing the City of Pittsburgh to serve you.

07/31/2012 10:47:31

Summary of Service-Request:

7-31-12 “Hello, I am writing in reference to an issue I have observed countless times over the course of the summer. I have seen people parking in the biking lanes, particularly in front of West Penn hospital near the dropoff turnaround area. I know this is a high traffic location for visitors to the hospital, but they have a turnaround area for this purpose. Most of the time when there are cars parked in the bike lane, there is no one in the turnaround. They are always parked in an area where the curb is painted yellow and there are no parking signs posted. I wasn’t sure if it was the hospital’s job or the city’s job to enforce this no parking policy, but it has become dangerous for my work commute because I ride this way daily. Many of the cars are contractors who park here many hours during the day, and could reasonably park in the garage or in the loading dock when it is not otherwise occupied. I have seen other bicyclists endangered by this situation as well. Thank you.”

6-28-12 “This morning 2 cars were blocking bike lane and another vehicle was parked immediately after the end of bike lane on millvale ave between friendship ave and liberty ave at 7:50am.”

“At 7:45am every morning this week there has been a vehicle parked in the bike lane in front of west penn hospital on millvale ave. Often with a driver still in the vehicle. It did not appear to be the same vehicle each time. Several days this week there were also additional service vehicles parked on the bicycle sharrow markings past the loading bays at west penn hospital immediately past the bike lane’s end. Both of these are on millvale ave between friendship ave and liberty ave.”

Summary of action taken:

Officer assigned. Citation will be issued for illegal parking.


Swalfoort

Private Message

Aug 1 2012 at 3:41pm #

I 311’d the Penn Avenue issue earlier today, as well as an uneven pavement situation on McClure, near Antrim. Coming down McClure to Woods Run and the trail there are some new service connection cutouts that the developer patched really badly. It looks like someone put something heavy on the patch when it was soft. It reminds me of the knee divots I make when I weed the garden. Hard to see, and with the inbound traffic coming downhill, it can be a real surprise. It could easily throw a cyclist.


J Z

Private Message

Aug 1 2012 at 8:50pm #

Your submission has been assigned ticket number: 30543

I’m corresponding with the Mayor’s Office after reading an article about another accident where a cyclist was seriously injured on Penn Avenue. http://www.post-gazette.com/stories/local/neighborhoods-city/bicyclist-critical-after-point-breeze-accident-647004/ Six days ago, James Price was killed by a hit and run driver on the same stretch of road. The design of Penn Avenue on that section encourages drivers to operate their vehicles at unsafe speeds. I would ask the Mayor’s office to pursue possible changes to encourage traffic calming in that area by redesigning that section of Penn Avenue and increasing police enforcement of the posted speed limits. Please make this a priority in regards to improving the safety and infrastructure of this area.

Latitude 40.4465714814638 Longitude -79.89355444908142


mpm

Private Message

Aug 1 2012 at 10:50pm #

Your submission has been assigned ticket number: 30561

Please make redesigning and repainting Penn Avenue from Fifth Ave through North Braddock Ave a priority. Two cyclists have been hit there in just the past week; how many tombstones is it going to take before the city does something about it?

Drivers need to be slowed down to the posted speed limit of 35 mph; in the short term, increased enforcement by police with radar guns might help, but in the long term, we need a street that doesn’t function as a highway with 4 lanes. Perhaps a 2-lane road with bike lanes and a middle turning lane would be more appropriate to the neighborhood. If not that, at least lights that are timed to roughly match the speed limit through that neighborhood, to reduce the rate of people speeding through at night from 20:00-07:00 (sunset-sunrise). I would appreciate a response on this regarding the planned course of action.


Erica

Private Message

Aug 2 2012 at 12:15am #

Sent a more general message, trying to convey urgency:

Hi,

I’m am increasingly alarmed and concerned about driver behavior all over the city. Every day I see people driving dangerously, disobeying speed limits, running red lights, neglecting to use a turn signal when changing lanes/turning, neglecting to yield to the right of way, using their cell phone to talk, or even worse, text, and blatantly running stop signs.

What’s even worse is driver attitude. Road rage is a huge problem and is horribly dangerous. When I’m with someone driving the speed limit on any road, the people in the vehicles behind us consistently act irrationally, either by tailgating, honking, making obscene gestures, or attempting to illegally (and unsafely) pass.

I think this can be seen in the three accidents in Wilkinsburg/Swissvale this week. Two people are dead because of this driver apathy and inattentiveness. Not to mention, two of the people responsible LEFT THE SCENE OF THE CRIME. Hit-and-run offenders are despicable people, but if they’d been paying attention and driving more slowly, it’s very, very likely that these needless deaths wouldn’t have occurred. No one should die on the road.

Please start enforcing ALL traffic laws, all over the city, Focus on dangerous areas (such as the stretch of Penn Ave in Point Breeze where two of the accidents are located), but know that this is a problem that I encounter EVERYWHERE.

This needs to stop.

Thanks.


Erica

Private Message

Aug 2 2012 at 8:39pm #

“We have notified the appropriate personnel about this issue. The Service Request ID Number associated with this request is 299836.”


ieverhart

Private Message

Aug 14 2012 at 2:10pm #

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.

The Service Request Identification-Number was: 301701

If you need to contact the city again concerning this issue, please refer to that number.

Thank you again for allowing the City of Pittsburgh to serve you.

08/14/2012 10:01:52

Summary of Service-Request:

“The pavement at the intersection of Highland Avenue and Broad Street is atrocious. Where the slabs meet, epic cracks have developed. This is a heavily-trafficked area and poses a threat to pedestrians, cyclists and motorists. This particular intersection is exceptionally bad but this style of pavement throughout East Liberty is in similar states of disrepair. There is obviously a need for a comprehensive fix here but in the meantime I hope there could be a short-term solution to this and the other locations suffering from acute problems.”

Summary of action taken:

The Paving Division will evaluate the requested street.

John Klinger

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