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Have you made your 311 complaint this week?

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This topic contains 557 replies, has 79 voices, and was last updated by  paulheckbert 1 day, 19 hrs.

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Erica

Private Message

Aug 16 2012 at 11:48pm #

Hello,

Please paint pedestrian crosswalks and replace the “yield to pedestrians” sign (which appears to have been run over several times) on Liberty Ave at Mathilda St in Bloomfield. Vehicular traffic, including PAT buses, regularly neglect to yield to the pedestrian right of way, and are routinely aggressive if a pedestrian happens to be crossing the street and causes them to lose a couple seconds from their commute.

Another great option at this intersection would be to install a pedestrian-activated traffic light (such as the one on Penn Ave at 17th street in the strip district).

Whatever happens, It would be great if it were safer to cross the street here.

Thanks!


buffalo buffalo

Private Message

Aug 17 2012 at 1:51pm #

whoa, there’s a light at penn & 17th now? i guess i haven’t been down there in a while :-

(not a 311, but I have 911’ed people parking in the bike lane on Neville twice this week. Also, I put in a request for the ShurSave in Bloomfield to put in some bike parking…)


pinky

Private Message

Aug 17 2012 at 2:11pm #

Two from me today:

=============

311 Response Web Form Submission Receipt

Your submission has been assigned ticket number: 31214

The pedestrian/bike path in the West End Circle (under the ramp between Steuben St and Main St) is very overgrown. Last year, some weeds were trimmed but then were thrown directly on the path. The path is now becoming impassible without pushing weeds aside.

LATITUDE 40.442768634628884 LONGITUDE -80.0309331715107

=============

311 Response Web Form Submission Receipt

Your submission has been assigned ticket number: 31215

The walkway on the northbound side of the West End Bridge is coated in broken glass. Is it possible for this to be swept? Yesterday I ended up with a piece of mirror in my sandal – this is dangerous for pedestrians and cyclists.

LATITUDE 40.44490993126659 LONGITUDE -80.02767026424408


Erica

Private Message

Aug 17 2012 at 7:58pm #

whoa, there’s a light at penn & 17th now? i guess i haven’t been down there in a while :-

WOAH. I totally meant Liberty and 17th. Whoops. Hopefully they don’t make Liberty/Mathilda look like Penn/17th. Haha.


StuInMcCandless

Private Message

Aug 19 2012 at 4:04pm #

I just 311’d (via computer submission) the construction plate on Liberty at 40th, specifically that it needs a blob of asphalt so as to not cause flats.


Erica

Private Message

Aug 21 2012 at 11:44am #

crosswalk is painted at liberty/mathilda.

beat-up “yield to peds” sign is still there, though


rsprake

Private Message

Aug 26 2012 at 7:24pm #

MESSAGE

Either complete the bike route or remove the shared lane marking on Millvale in between Baum and Centre outside of Pep Boys. The sharrow leads cyclists directly into parked cars.


rsprake

Private Message

Aug 27 2012 at 12:34pm #

TOPIC OF CONCERN

Sign – Replacement

MESSAGE

Please repaint the bike lanes on both sides of Beechwood from Wilkins to Northumberland. The lines and bike symbols have washed off almost completely.


Mick

Private Message

Aug 28 2012 at 4:46pm #

@erica

How do they record 3-1-1 calls. Is there much of a chance that a bunch of people calling 3-1-1 to ask police to enforce speeding laws would have an effect?

I mean, if the end of the year report said “1/2 % of calls were asking police to enforce posted speed limits” would that cause an uptick in enforcement?

(um … an “uptick in enformcent” could be reasonably described as “ANY enforcement”.)

I wonder if it would be better to be specific “On Forbes, east of the exit from the parkway to oakland, the speed limit is posted at 25 mph, but most drivers violate that limit. Many drivers are going faster than 50 mph as they pass the sign. Some are much faster and it isn’t rare for drivers to exceed 70 mph there.”


pinky

Private Message

Aug 30 2012 at 12:05pm #

This is getting fun:

Hi there, According to my email, my previous request about sweeping the walkway on the West End Bridge was completed last week (The Service Request Identification-Number was: 302979). But there is still a great deal of broken glass on this walkway, as you can see from the image I’m attaching. This is very unsafe.

*************

Here’s the image I uploaded:


Marko82

Private Message

Aug 30 2012 at 12:19pm #

Ohhhh, you mean THAT glass…


pinky

Private Message

Aug 30 2012 at 1:21pm #

Ha I know! It’s *everywhere* up there.


pinky

Private Message

Aug 30 2012 at 1:34pm #

OK so now I got this. Now what? And why is it OK for them to just close it and pretend like they took care of it the first time?

Ideas?

==================

As Per Public Works: “REFER TO PENN DOT; STATE MAINTAINED BRIDGE. — J. MCCLORY 8/17/12″

Please contact Penndot to have this area cleaned up.

Thank you for contacting the 311 Response Line.


buffalo buffalo

Private Message

Aug 31 2012 at 9:59pm #

Call 800-FIX-ROAD to get the local PennDOT maintenance district.

As for your other question, I’d be tempted to actually call them up and ask for a supervisor & ask them directly. They may even be able to look up which operator closed your ticket.


pinky

Private Message

Sep 2 2012 at 5:46pm #

Awesome, thank you. I will try to follow up on this next week. It’s been bad like that for at least the entire summer.


salty

Private Message

Sep 4 2012 at 3:45pm #

TOPIC OF CONCERN

Street Cleaning

MESSAGE

There is broken glass on the bike path parallel to Penn Ave near Putnam St., slightly to the west (towards ELB). I reported a similar incident a few months ago and as far as I can tell the glass was never cleaned up, after about a month the rain washed it away. I hope it will receive more prompt attention this time.

LATITUDE 40.45612765933558 LONGITUDE -79.91573095321655


Pseudacris

Private Message

Sep 5 2012 at 3:32am #

^spam


StuInMcCandless

Private Message

Sep 6 2012 at 12:58pm #

I used the 311 system a slightly different way a few days ago. The pothole crew had patched a nasty hole in the middle of northbound Grant St at Forbes last Thursday, but in so doing, left a small sledgehammer on the side of the pavement. I saw it there on my way to take the hopscotch pic at lunch time, and it was still there at 6:30 when I left work. So I took it, bungeed it to the bike, and 311’d (via web form) that I’d like to get it back to them. Sure enough, a couple days later my phone rang, and in short order, they had their hammer back.


Erica

Private Message

Sep 6 2012 at 8:43pm #

I’m just going to buy a mini, 4 foot broom, and use the velcro straps I got from pearmask a while back to strap it to my top tube. I’m never in such a hurry that I can’t stop and sweep a bit of glass or something to the side. It’d be quicker than 311ing it, and for one broken bottle on the side of penn ave, 311 seems a little superfluous.


salty

Private Message

Sep 6 2012 at 10:24pm #

The broken glass is not “on the side of Penn Ave”, it is right on the bike path. Like last time, it will probably lie there until it covers the whole width and after a month or so the rain will wash it into the grass. It’s not so much one isolated incident as much as there is broken glass all over the place and it never gets cleaned up. Maybe submitting 311s isn’t going to help that, but I can guarantee that not submitting 311s isn’t. Or, to put it another way, maybe if enough people 311 about stuff like this, the city will realize they need a strategy to deal with it.


buffalo buffalo

Private Message

Sep 12 2012 at 8:58pm #

ticket number: 32624

Please repave South Bellefield Avenue, or at least re-patch the left lane. The road is bumpy and unpleasant for cars, but as a biker I find this segment often dangerous. As a cyclist I am forced to ride more slowly than I normally would to pick my way through the pavement; drivers ordinarily averse to moving over to give a cyclist enough passing room are even more loath to switch to a lane full of potholes and crevices.

ticket number: 32627

Please consider adding a traffic signal or pedestrian crossing signal at Fillmore St, perhaps similar to the one at Liberty and 17th, another intersection with a signal where a major road crosses the head of a one-way street. Pitt has classes in Bellefield Hall, at Bellefield and Fillmore, as well as a gymnasium, so there are waves of pedestrians attempting to cross here at various points in the day, as well as the usual traffic. Even when vehicles in one lane stop for pedestrians, those in the other often do not; the delivery and service vehicles often double parked in front of both Bellefield Hall and the School Board building also make it difficult to determine when it is safe to cross or when it is safe for cyclists to enter the road.


buffalo buffalo

Private Message

Sep 17 2012 at 6:01pm #

inspired by Ahlir’s post

ticket number: 32820

Please add a traffic signal at North Shore Dr and Tony Dorsett Dr., at the base of the Fort Duquesne Bridge bike/pedestrian ramp. It can be very difficult to get across NSD when there is any appreciable amount of traffic, especially when there are large trucks parked in front of the office buildings just west of the intersection.


buffalo buffalo

Private Message

Sep 17 2012 at 7:33pm #

The following reply has been made to Ticket ID #32820:

We have notified the appropriate personnel about this issue. The Service Request ID Number associated with this request is 307637.

This is to acknowledge that the City of Pittsburgh has entered your Service Request.

The Service Request ID is:307637

If you need to contact the city again concerning this issue, please refer to that number.

We will inform you when this request has been completed.

Thank you for allowing the City of Pittsburgh to serve you.

I’ll believe it when I see it, but, um, that was fast…


salty

Private Message

Sep 23 2012 at 3:54pm #

“notified the appropriate personnel” just means they forwarded it to public works, not that they’re necessarily going to do anything about it.


salty

Private Message

Sep 23 2012 at 4:10pm #

FWIW, i got an email last week saying that they cleaned up the glass on the bike path even though it was pittsburgh public schools property and not city property, so i wouldn’t count on them doing it again. that is one problem with 311, it really should be a “one stop shop” that gets routed to whatever agency is responsible (PPS, county, penndot, etc.) since it’s not always obvious to citizens and just a PITA in general.

Also, I have to admit Erica’s post still bugs me. The idea of this thread was to make sure 311 is aware of issues that affect cyclists, and broken glass is certainly such an issue. Plus, there’s a certain noted “bike-friendly” city in the US that lists “broken glass” as one of two examples of problems to report right on their bike/ped map.


buffalo buffalo

Private Message

Sep 24 2012 at 8:30pm #

yeah, i forgot to post the replies (though I did forward the NSD one to the North Side Ped/Bike Committee):

RE Bellefield pavement:

“The Paving Division will evaluate the requested street.

John Klinger”

RE Bellefield crossing:

“Adequate gaps exist in traffic for pedestrians to cross the street. A traffic signal is not warranted.

A. Purcell”

RE North Shore Drive:

“Vehicular and pedestrian volumes do not warrant a traffic signal at this location.

A. Purcell”


helen s

Private Message

Sep 24 2012 at 9:19pm #

Along the Panther Hollow trail someone scattered some small rocks the other day on the trail next to the soccer field. I avoided them just fine until this morning when a combination of distractied riding and a really worn tire contributd to my hitting one and getting a flat. Not worth sending out a city truck- I will move them myself when I head home in a bit.

Some things we can fix ourselves.


Pseudacris

Private Message

Sep 25 2012 at 3:54pm #

Urg, filed this complaint on the PAT web site this morning.

—-

While riding my bicycle inbound this morning on Forbes Ave just East of the intersection at Dallas, I was buzzed very closely (less than 2 feet) by the driver of inbound 61A bus#3210 at approx 8:45am. He/she may have been trying to make it through the yelllow light, but then pulled over on the far side of the intersection to accommodate a pedestrian who was running late for the bus. It would have been much safer for me, the cyclist, and for the pedestrian, if the bus driver had just waited an extra moment or two at the proper bus stop adjacent to the traffic light. In any case, please inform your driver of the new 4′ passing laws and to keep mirror clearance in mind. Thank you.



Pseudacris

Private Message

Sep 25 2012 at 6:01pm #

Just 311’d the sewer grate just west of the Walgreens on Penn Circle S. It has been held open by a rock for a long time now. Makes a bike-tire-sized longitudinal opening.


Lou M.

Private Message

Sep 27 2012 at 2:43pm #

Convinced no one does anything with these requests however I filed 2 in the past 2 weeks. One for individuals parking as if they are blind (parking at the curb cut) and the second for the morons who continually park on the bike path near the 10th Street bypass to fish.


Anonymous

Private Message

Oct 28 2012 at 1:39am #

I posted one about the overall situation with the tiny piece of Beacon connecting over from Hobart and before you get into squirrel hill. Not one thing so much as a combination:

The most dangerous part of my bike commute is also right by my home. The tiny little stretch of beacon before you get to homes after Hobart has very high speed driving, no bike lane or shoulder, no sharrows, and subpar pavement quality making acquiring/keeping good speed in a bike unnecessarily hard and adding a slight, but further increase the relative velocity and hence danger. Something, or preferably multiple things, in this unfortunate combination have to change or there will be an incident… as is I’ve just been buzzed but it was a scary experience. The speed of the driving here also is a safety issue for pedestrians even if they’re just trying to cross the field to get to Bartlett playground, etc. Some cars and especially some motorcycles come up Beacon into squirrel hill so fast that you can start crossing the street at normal speed and have to run back to the curb not to get killed.

Ticket number 34892.

I think once you’re comfortably in 5 digits for tickets you can pretty well tell nothing is going to happen.


Kordite

Private Message

Nov 19 2012 at 2:58pm #

My 311 message this morning was a road killed deer thrown from the Parkway East onto the Eliza Furnace Trail just inbound from the trail entrance on Second Avenue.


melange396

Private Message

Nov 19 2012 at 6:48pm #

ew!


helen s

Private Message

Nov 19 2012 at 10:45pm #

I saw it this morning- I thought that if it was still warm, that was a lot of venison going to waste. I hope it is still there tomorrow morning- I need an antler for a small project I want to do. I will bring a saw just in case.


Kordite

Private Message

Nov 20 2012 at 1:57pm #

Sorry. It was gone by the end of the day.


Anonymous

Private Message

Nov 26 2012 at 11:03pm #

We just published an analysis of the past six years of 311 pothole complaints; the full story (with graphics, maps, etc.) is here: http://publicsource.org/investigations/potholes-health-indicators-of-city-streets


J Z

Private Message

Nov 30 2012 at 1:26am #

Not a complaint, but likely important for the City to hear support, now and again.

Your submission has been assigned ticket number: 35807

I just read about and wanted to voice approval of the Mayor’s Downtown Action Strategy Plan, specifically the aspects involving what look to be progressive and innovating thinking regarding street infrastructure. The initial “visioning” aspects looking at the feasibility of installing bike and pedestrian friendly infrastructure (Forbes and Smithfield) to expand the positive developments in Market Square can only assist in the revitalization of our downtown. Increasing bikeability/walkability of that corridor between Market Square and the Cultural District can only encourage the development of additional small business and services to support the increasing number of people who see living downtown as a viable option. Please continue your collaborative work with Bike Pittsburgh and other forward thinking organization s to move our city in the right direction regarding livability. http://bike-pgh.org/blog/2012/11/19/mayors-plan-to-attract-retain-downtown-retail-include-bike-lanes-on-smithfield-st-and-forbes-ave/


J Z

Private Message

Nov 30 2012 at 1:27am #

Your submission has been assigned ticket number: 35727

Just read about the latest pedestrian/vehicle accident on South Braddock Ave. in Regent Square. http://www.wtae.com/news/local/allegheny/Latest-vehicle-pedestrian-crash-puts-Regent-Square-safety-at-forefront/-/10927008/17408504/-/item/0/-/8xad6ez/-/index.html Has the city considered the installation of crossing flags?

http://www.nbcchicago.com/traffic/transit/chicago-flag-pedestrian-safety-35344543.html I’ve seen them in Chicago, and in Indian Rocks, Florida and have heard that they’ve been implemented in Seattle to attempt to decrease the incidents of vehicles striking pedestrians.


salty

Private Message

Nov 30 2012 at 2:54am #

Dammit, I couldn’t resist commenting on the article about the pedestrian in Regent Sq. Personally I think driver behavior towards pedestrians is much worse than towards bicyclists, and it completely disgusts me. Yet, this guy starts making up any reason he can think of why the little old lady deserved to get run down, without even a hint that the driver did anything wrong.


Marko82

Private Message

Nov 30 2012 at 3:26am #

I think Braddock should have raised speed-humps for cross walks. This wont stop all a-hole drivers from trying to run you down, but it will stop most of them. Plus it will drastically slow everything down & might persuade some to take another “short cut” all together.

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