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last Sunday's (mis)adventure

This topic contains 80 replies, has 26 voices, and was last updated by  Vannevar 7 mos, 3 weeks.

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Vannevar

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Jan 18 2014 at 7:03am #

@gg, you might be on to something there. Sincerely. I wonder if a kickstarter campaign to fund some Pittsburgh Police enforcement would generate enough media attention and/or civic embarassment to drive action.

We could seek to fund enforcement of the speed limit on any one street that’s an issue for cyclists, and/or stop sign behaviors at any one intersection that’s an issue for cyclists,

Interview:
“Sally Wiggin: Explain this to me, you’re trying to raise money to pay the police to enforce the speed limit?”
“Yinzer Cyclist: Well, yeah, seems like the city won’t do it, n’at, so we’re like hella-yeah we’ll contribute, it’s frikkin’ dangerous out here Sally!”

Let me ask this two-part question: if (IF) we were going to run a KickStarter for police enforcement,
(1) what one spot would you pick for speed limit enforcement? Any particular time of day, days of week?
(2) what one stop-sign would you pick for enforcement? Any particular time of day, day(s) of week?

Having said that, we’re also in week3 of the Nu-Mayor, and maybe it’s smart to save public challenges/ stunts until week 10 or so.

It’s a really interesting concept.


Marko82

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Jan 18 2014 at 9:23am #

@gg and V, isnt that what MAD did/does albeit with grant money raised from foundations/government/other? Whenever I read news stories about upcoming DUI checkpoints it usually states that the local police are receiving funds from somewhere else in order to do it. So while I contemplate your “where” question might I suggest also the “what” question and say where would we want an undercover cop on a bike to enforce the 4 foot rule too.


StuInMcCandless

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Jan 19 2014 at 9:45am #

HAWK beacon at Bellefield and Filmore? If we can first get HAWK lights in PA at all. And another one at South Braddock at Biddle.

But I fear that’s off-topic to the thread.

Bus cameras: They’re mainly there to cover Port Authority’s ass, particularly as concerns assaults on drivers, but in a larger sense, they protect PAT as an organization against wrongdoing by others. Whether they can be used to prosecute PAT against wrongdoing by itself, I would not bet high. BYOC (bring your own camera)


byogman

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Jan 19 2014 at 3:30pm #

For now, yes the cameras are by PAT, for PAT. They can be put in service for a higher calling, however. If an organization with some leverage over PAT demands it. Whether 1: Postings to talent-city are taken at all seriously 2: By someone in an organization with leverage over PAT… I don’t know and don’t make the optimistic assumption. However, for #1, for sure is more plausible if more
people come in and concur that it sure would nice.


Vannevar

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Jan 19 2014 at 4:08pm #

Stu and Ben, re PAT cameras: I’m left with zero doubt that if you have a specific complaint about a specific bus, skip the service complaint webform and go to the PAT police department, they will definitely review the camera tapes. I was very impressed at that. Having said that, I also found that going and meeting them was essential to effectively communicating the geometry of the event, and getting them to look at the correct camera’s video feed.

I really do want to say, after having worked with PAT police and their bureaucracy: I can’t demonize them, and I got zero results. They even gave me copies of all five camera’s video feeds, I’ve got them in my laptop.

Marko, re 4-foot rule enforcement: my pursuit of the Four-Foot rule and consultation with a bike attorney (trying to enforce it) taught me that it’s not enforceable, unless it’s in conjunction with another violation – and in that case, it’s not significant. So enforcing the 4-foot law isn’t (imo) strategic or cost-benefit justified. The attorney told me, it wouldn’t be fair to take my money trying to enforce it, we wouldn’t get any results – and I’ve got video.

Stu, regarding the HAWK lights – I guess when I said, what enforcement action would we CrowdSource, I didn’t mean what equipment would we buy and install.

So here’s what I do mean. I think there’s a benefit in getting Pgh city drivers to pay more attention to stop signs and speed limits. I think there’s a benefit to a publicized campaign of unmarked police cars doing stop-sign and speed limit enforcement in established conditions; bike commuter routes between 0700 and 0830 and 1600 to 1800, let’s say. (We should validate those times)

So we identify some undisclosed locations and times, then we communicate via BikePgh and the Peduto Admin about the budget. Then we establish the Kickstarter and light up public media.

So before it ever happens, we’ll have media attention and buzz about speeding and stop signs. All to the good.

And my question is: What locations would you choose for stop-sign and speed limit enforcement? What are the egregious places most dangerous to bicyclists?

Because I think there’s some money to be raised for this, but I don’t know which locations to emphasize.


paulheckbert

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Jan 19 2014 at 5:37pm #

I added this at http://talent-city.com/BusCameras:


I strongly agree. PAT bus drivers need to be held accountable. Here are the infractions that I’ve witnessed. I reported all of them (at portauthority.org customer service web page) but I never heard that anything came of it, so I conclude that such complaints have been ignored, in the past. This is not acceptable.

Buses passing dangerously close to cyclist:
buzzed by a 61D bus on 2012/11/5 on Forbes near Beeler (within 2 or 3 feet of me, on my bicycle, as I biked along the right side of the road; bus driver violated the 4 foot law).
buzzed by a 61A bus on 2013/7/18 on Forbes near Dallas (within 2 feet of me, as I biked in the bike lane; bus driver violated the 4 foot law).

Buses running red lights:
route 61C, 2010/4/14, ran red light at Forbes & Wightman.
route 67A, 2010/5/20, ran 3 red lights in a row(!) on Wilkins and Dallas.
route 71B, 2012/1/3, ran red light at 5th & Aiken.
route 61A, 2013/2/4, ran red light at Forbes & Braddock.
route 61D, 2013/12/26, ran red light at Murray & Hobart.
route 71A, 2014/1/14, ran red light at 5th & Craig.


Ahlir

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Jan 19 2014 at 5:39pm #

A Kickstarter we should all get behind.

I don’t think that there’s any one place or time for these traffic violations. At least not in my own bicycling experience. They happen all the time, everywhere.

All the police need to do is park on a well-traveled street, near an intersection. And simply start enforcing traffic law. I thought I was paying for that already.


salty

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Jan 19 2014 at 10:25pm #

I disagree with the premise that PAT drivers are “among the worst offenders”, and I don’t agree with singling them out for enforcement just because they happen to have cameras on their vehicles.

Today I watched 4 cars run the same light at Murray and Forbes (2 were questionably “orange” but the last 2 were blatently red) as the “all walk” was coming on – so 6 buses in 4 years sounds pretty good. I’ve been buzzed by one PAT bus ever; I couldn’t even estimate the number of non-PAT vehicles that have done the same.


byogman

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Jan 20 2014 at 8:59am #

In a sense, yes, I’m singling them out. Professional drivers serving the public good should be held to a high standard.

But in another sense I’m not. Any time footage is available and tells the tale, that should be that, and the driver, if clearly culpable should be punished.

Basically, if you agree with that and think it’s an important principle, at least if you got a talent-city account, it’s worth logging in to voice it.

Look, personal experiences will always vary. But while reports of close passes by buses occur at a fraction of the frequency of reports of close passes by cars/trucks/suvs, buses make up a much smaller fraction of the total number of vehicles in motion at any given point. It’s disproportionately bad.

Individual drivers of cars/trucks/suvs are doubtless more hot-headed and stupid, but easy to see that some drivers are hostile toward cyclists when you try and rack a bike. That plus the disproportionality definitely makes me think there’s hostility or at least a whole lot of “I don’t give a damn” coming out on roads.

That scares me. V’s misadventure scares me. Lack of accountability in the face of incontrovertible evidence makes me madder than hell, makes me think no way is this going to get better with status quo, probably worse, and that scares me. I don’t want to be run off the road and I do want people in positions of power to take easy steps to improve my safety. And I don’t mind being a bit noisy about that!


Marko82

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Jan 20 2014 at 9:00am #

@V’s question, how about concentrating enforcement on most heavily traveled bike routes – so Ellsworth, Penn through the strip, Butler in L’ville, Carson in SS?

And I wouldnt be against the police handing out warnings to cyclists for not stopping for stop signs either, although their focus should be on the big two ton metal thingies.


salty

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Jan 20 2014 at 10:43am #

You can’t assert it’s “disproportionately bad” without data. I don’t have the data either, but my gut feeling is the opposite of yours. I have never had an issue putting my bike on the rack nor sensed any hostility about it from the driver. One of my coworkers had a recurring problem with a T driver, but was able to get that remedied (albeit more slowly than it should have been) by reporting it to PAT.

I do agree that professional drivers should be held to a higher standard, especially considering the size of their vehicles. I just don’t agree with effectively singling them out for enforcement. Give me a solution that works for all drivers and I am happy to apply it to buses as well.


byogman

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Jan 20 2014 at 11:10am #

salty wrote:You can’t assert it’s “disproportionately bad” without data.

I’d say somewhat 1/20 of reports of close passes involve buses. The latter at least could be validated easily here. The latter perhaps by bus schedules (ignoring out of service) and Penndot traffic counts on corridors.

Will I do this right now? No, I owe some work to my employer. Maybe if I’m feeling really ornery I’ll do the former at some point. However, I kind of think a regular reader of that thread would already have the strong impression that much more than 1/20 reports involves a bus.

Anyways, the characterization was an impetus to action, but not the reasoning why doing something with what we have is better than doing nothing. The reasoning is… wait, isn’t doing something with what we have ALWAYS better than doing nothing?

I just don’t agree with effectively singling them out for enforcement. Give me a solution that works for all drivers and I am happy to apply it to buses as well.

I don’t think a proposal has to meet such a high threshhold in order to be a useful and important step in the right direction.


byogman

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Jan 20 2014 at 11:16am #

angle bracket messed up post, replacing w percentages.

I assert somewhat less than 1/20 vehicles on cyclist heavy routes are buses and significantly more than 1/20 dangerous driver posts are about buses. The latter could be validated fairly easily here.

But again, beside the point. Let’s just use what we already have already!


jonawebb

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Jan 20 2014 at 11:26am #

I have almost always found PAT drivers to be supportive and helpful to me when I’m riding the bus with my bike. BUT I’ve also experienced some close passes — usually in situations where private motorists would do the same. Fortunately, it is easy to identify the driver of the PAT bus and report them to PAT; unfortunately, there’s no way to be sure that any action at all was taken. So that needs to be fixed. I would think that pressure at the county level would be the way to do it.


salty

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Jan 20 2014 at 12:37pm #

I dont have the same impression as you at all, and this feels way too much like you’re picking data sources to confirm your bias instead of drawing a conclusion after analyzing the data. I would not expect reports on this board to be a statistically valid source of data. I don’t trust anecdotal data at all – for instance, isn’t it possible a pass by a bus or other large vehicle “feels” closer than a car passing at the same distance? Certainly I have my own biases, but I’m more than willing to listen to arguments based on real data, assuming you can find any. Let’s build some detectors and put them on bikes if we really want to prove something.

Another option is looking at crash reports – are bus drivers at fault in a larger relative percentage of crashes?


Marko82

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Jan 20 2014 at 1:04pm #

@salty, I never thought about a detector before but that would be a great device if they could make it accurate.

I’d be interested in what the data looked like versus what the rider and driver implied it to be. I’d bet that most cyclists would think that the car was closer than actual and that most drivers would think they were further than actual – but it would be interesting to know by how much. In addition it would be nice to be able to experiment to determine what the safe distance should be. PA uses 4 feet, other places use 3 feet, both of which have been pulled out of thin air as far as I can tell. But shouldnt the distance be different for different speeds? types of vehicles? weather conditions?


byogman

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Jan 20 2014 at 1:30pm #

Sidebar on data quality and measuring what matters:

Close pass reports have their flaws, and vehicle size creating a perception of a closer pass certainly might be one of them. But to judge the frequency of close passes by close pass reports doesn’t seem arbitrary. It seems like the best available data source.

We’re not going to get data from a real swath of the cycling public from these detectors for the same reason that we don’t from helmet cameras.

Your point with accident reports is interesting, but except in the case of major accidents it’s not a particularly high quality data source. Also, the causes for accidents in the reporting could be totally wrong or missing. Finally, stepping back just a touch, ideally you want to address causes and not just effects so there’s at least a chance not to get to those effects.

Main point:

The 4 foot law is there for a reason, cyclists need room to maneuver, to deal with balance, to deal with things in front of them drivers might not see, or even just to be able to stick a hand out and indicate where they’re going.

The cameras are already there, I’m just saying let’s use them. If that’s unfair to bus drivers inasmuch as car drivers almost always get away with close passes whereas bus drivers can’t anymore, friggin cry me a river. And if they prove that close pass perception on the part of the cyclist is largely skewed by vehicle size, what has really been lost here? You want data? This will give you data.


StuInMcCandless

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Jan 20 2014 at 2:16pm #

Detectors: The technology exists and has been tested on Pittsburgh buses. It was long enough ago that the last of the buses that had them were retired six years ago. CMU experiment, IIRC.

In essence, sensors were added to the sides and corners of buses, tiny cameras &/or motion detectors. I forget how the system was supposed to work.


buffalo buffalo

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Jan 20 2014 at 2:22pm #

StuInMcCandless wrote:Detectors: The technology exists and has been tested on Pittsburgh buses. It was long enough ago that the last of the buses that had them were retired six years ago. CMU experiment, IIRC.

In essence, sensors were added to the sides and corners of buses, tiny cameras &/or motion detectors. I forget how the system was supposed to work.

Not familiar with the specific system referenced, but probably similar to the electric-eye systems used to control automatic doors, bathroom faucets, etc… Trick would be figuring out difference in return signal from cyclists, pedestrians, and cars —at which point, could be possible to set a threshold for appropriate passing distance for each class, and sound an alarm for the driver and/or record for supervisor review.


Mikhail

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Jan 20 2014 at 3:14pm #

byogman wrote:I’d say somewhat 1/20 of reports of close passes involve buses.

You have take into account that the same bus goes in loops while car usually goes 2 times (sometimes 4 times if someone rides to lunch) a day. So one bad driver will expose buses more often then a bad car driver. During rush hours bus would go both direction of traffic 2 or more times.


byogman

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Jan 20 2014 at 10:47pm #

Total vehicles or even total vehicles commuting is not a useful number for comparison, correct.

But was referring to fraction vehicles in motion, at roughly the same place and time as cyclists. Even then buses are a very small fraction. You wouldn’t necessarily think that by close pass reports alone.


salty

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Jan 20 2014 at 11:47pm #

I scanned the first two pages of the “dangerous drivers” thread and so far my highly scientific score is 1 bus vs 18 non-buses.

Why does your proposal need to cast aspersions on PAT drivers in the first place? There are a lot of good ideas in there and I’d like to support it, but it’s far too antagonistic. PAT definitely should not have final authority to police itself – that is the crux of the issue, and what happened to V is proof of that. There is no proof that PAT drivers are bad drivers in general.


Pierce

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Jan 21 2014 at 12:12am #

I think the main problem with this plan is the idea that we can somehow get leverage over the police around here

They just had a big blowup where the chief was forced to resign over moving money around, and I think he was the only person forced to go right? Maybe one other person? Even though other people saw what was going on?

We also have cops shooting into a blocked in car around pedestrians, hitting (presumably innocent) passengers, beating a kid to a pulp with 0 evidence and one the key piece of evidence they threw away according to them (Jordan Miles), we also have the Port Authority cops (I think maybe somebody else, I forgot) saying a guy made a u-turn in the Armstrong tunnel so they had to gun him down, and when the video came out that showed they were lying and the Pittsburgh Police didn’t counter their claim even though they were there, nobody got in trouble for it, etc, etc, etc

So really, unless the new mayor drastically changes things, I don’t see the Police Department being responsive to our concerns


Mick

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Jan 21 2014 at 8:33pm #

Bus DRivers.
My commute has the stretch of 5th Ave between Craft Avenue and Gist. I do that stretch four or 5 times a week. A large proportion of the vehicles are buses – but a much larger proportioin of the 4 foot violations are buses.

I say target.

1) Bus drivers are skilled and trained, so it’s reasonable to think violations are deliberate, hostile actions.

2) Bus drivers are likely to be more responsive to focused action than, say, drunkards in pickup trucks.

3) There is available evidence from cameras.

4) Bus Drivers get paid through fares and taxes – in other words, WE pay them.

5) For me at least, a large protion of the danger of my commute would be removed if the bus drivers drove correctly.


czarofpittsburgh

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Jan 21 2014 at 9:18pm #

I think on the whole cars are probably more likely to buzz a cyclist than a PAT driver, who are better trained and less likely to be drunk or distracted.

The problem is that getting buzzed by a bus is terrifying because of how long it takes the bus to go by. Getting buzzed by a car takes a fraction of a second, but a bus is a much longer process. It means much less margin for error because you can’t move or take any evasive action. It means there’s a much larger chance of road debris causing the cyclist to slide into the rear wheels.

I think that combined with @Mick’s points makes them a reasonable target.


Pierce

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Jan 24 2014 at 1:38pm #

“1) Bus drivers are skilled and trained, so it’s reasonable to think violations are deliberate, hostile actions. ”

Eh, I think they’re just playing the odds, trying to get through tight spaces and hoping nothing happens

FWIW, I’ve been riding by the West Mifflin Bus Depot for about five years, a lot of that time five days a week in a situation where there’s no shoulder and opposing traffic coming down the hill. Although I’ve been hit by a bus in the city, those drivers pretty much always give me a decent amount of space and one time a guy even offered to give me a ride up the hill. Actually another time a driver did too, but that was closer to where I work


reddan

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Jan 24 2014 at 8:13pm #

“1) Bus drivers are skilled and trained, so it’s reasonable to think violations are deliberate, hostile actions. ”
Eh, I think they’re just playing the odds, trying to get through tight spaces and hoping nothing happens

Agreed. That does not excuse it, of course, but there is a distinction to be drawn between outright hostility and simple incompetence.

“Never attribute to malice that which is adequately explained by stupidity.”


Steven

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Jan 24 2014 at 9:50pm #

I recently had to explain to a PAT driver that a ConnectCard could contain both a pass and a cash balance. It wouldn’t surprise me if some have still never connected this “4 foot law” they’ve maybe heard of with their own behavior.


Benzo

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Jan 27 2014 at 12:19pm #

Steven wrote:I recently had to explain to a PAT driver that a ConnectCard could contain both a pass and a cash balance. It wouldn’t surprise me if some have still never connected this “4 foot law” they’ve maybe heard of with their own behavior.

The connect card would make so much more sense if you could load cash on to it and check your balance via a website using a credit card. I know they were doing a beta of this a while ago (for certain route riders), but I don’t think you’ll get widespread adoption of these cards until this is rolls out and they stop accepting printed monthly / weekly pass cards.

Hell, even allowing a pay-by-phone type system would be an improvement over going to a giant eagle, or port authority service station.

I’m just complaining, feel free to ignore me, I never ride the bus anyway since my bike is more convenient for me in most cases (but I do have a connect card in my wallet with an unknown balance, just in case I have a mechanical and need to get home).


buffalo buffalo

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Jan 27 2014 at 12:47pm #

Benzo wrote:The connect card would make so much more sense if you could load cash on to it and check your balance via a website using a credit card.

Supposedly it should show your balance any time you use it (though, since I work at Pitt, I don’t actually use one), but they are still testing online payment & acct management: http://www.connectcard.org/faqs.aspx#can4


Steven

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Jan 27 2014 at 5:32pm #

If you have both a pass and a balance on the card, it won’t show the balance when you use it. I believe it does if you have only a cash balance.

However, you can check the balance by just tapping it at any ConnectCard machine.

I was in the beta for the online ConnectCard site last year. I guess I still am, but I found the machines were much more convenient for checking my balance or adding money. The web site was ineptly designed, hard to use, but functional. It hasn’t changed since I tried it last year.

I’d use it if I never went near a ConnectCard machine. And it’s more convenient that visiting the downtown service center for those tasks you can’t do at a machine, but can online (like checking if you were incorrectly charged by reviewing recent transactions, or buying an annual pass).


rgrasmus

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Mar 7 2014 at 10:56am #

reddan wrote:

Pierce wrote:
“1) Bus drivers are skilled and trained, so it’s reasonable to think violations are deliberate, hostile actions. ”
Eh, I think they’re just playing the odds, trying to get through tight spaces and hoping nothing happens

Agreed. That does not excuse it, of course, but there is a distinction to be drawn between outright hostility and simple incompetence.

“Never attribute to malice that which is adequately explained by stupidity.”

So last night I was riding the 75 home from work when the driver twice buzzed by a cyclist on Ellsworth by about 1 foot clearance. When I reminded the driver of the 4 foot law when I got off at my stop, her response was “If they don’t give me 4, I don’t give them 4.” I’d say this constitutes hostility. So… actions I’ve taken so far: filing one of the driver complaint forms online as well as sending the email below to the CEO of the Port Authority. Hopefully this has some effect.

Dear Ms. McLean:

I am writing to follow-up with a driver complaint form that I just filled out online. I have pasted the text of this complaint below. A summary is that the driver does not understand the necessity to pass cyclists with a minimum distance of 4 feet. This law is critically important to the safety of vulnerable road users such as citizens commuting via bike. Even close passes by large buses can create wind gusts sufficient to knock over a cyclist leading to injury and the possibility of being hit/run over by the back of the bus. I believe the US DOT Secretary Foxx best stated the importance of safety for cyclists in his blog (http://www.dot.gov/fastlane/bike-summit-2014) just 2 days ago:

“…about 1/3 of bike trips are taken by people who make less than $30,000 per year. In many communities, people are riding bikes because that’s how they get to work. So this isn’t just an issue of recreation; it’s an issue of equality, bringing people together, expanding the middle class, and helping people who are trying to get into the middle class. It’s an issue of making sure, when someone’s only or best option to get to work is a bike, that they have an option to ride it, and ride it in safety.”

I hope that you can take actions to re-educate your bus drivers about the importance of safety with respect to cyclists and other road users and take punitive actions on drivers that disregard safety due to prejudiced viewpoints. I welcome your response and look forward to hearing what actions you take to create safer roads in Pittsburgh and Allegheny County.

Best,
Rob


jonawebb

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Mar 7 2014 at 11:14am #

That’s a very well-written letter which I hope gets a good response from PAT. Perhaps you should consider sending a copy to Fitzgerald? I’m hoping that some of Peduto’s pro-bike stuff has rubbed off on him.
Also, not to assign you work, but since you seem to be that kind of guy — the Port Authority Board is having a meeting 3/28. You or anyone interested can request to speak by filling out the form at http://www.portauthority.org/paac/CompanyInfoProjects/BoardofDirectors/RequesttoSpeak.aspx
BTW, is anyone here in Dom Costa’s district (Morningside)? He’s on the Performance & Oversight Committee, which I guess would deal with this kind of issue. I would think contacting him might go a ways towards getting PAT to shape up in this area.


byogman

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Mar 7 2014 at 12:02pm #

More homework, this is at least the third eggregious bit of bus behavior reported in the last 2 months on this board (Stef B’s being dangerously cut off in the slop and the bus crowding cyclist and blowing through a stop on February Flock ride being the other two I can think of).

If we can get that noted here http://talent-city.com/BusCameras that would be a plus. We have the means to make these particular drivers accountable, let’s use it.


edmonds59

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Mar 7 2014 at 2:37pm #

Excellent letter. One fine point to it though – I would have made it more obvious that you observed the drivers behavior as a passenger on the bus, and that you found this behavior objectionable as a PAT CUSTOMER.
That is all.


buffalo buffalo

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Mar 10 2014 at 5:08pm #

jonawebb wrote:BTW, is anyone here in Dom Costa’s district (Morningside)? He’s on the Performance & Oversight Committee, which I guess would deal with this kind of issue. I would think contacting him might go a ways towards getting PAT to shape up in this area.

Costa’s district, at least this year, also includes most of Bloomfield, Garfield, Friendship, Shadyside, and Stanton Heights, as well as Millvale, Etna, and Sharpsburg Boroughs and a substantial amount of Ross and Reserve Townships. See the map here: http://www.legis.state.pa.us/cfdocs/legis/home/member_information/House_bio.cfm?id=1164

Effective with this year’s elections, Costa loses Shadyside and Garfield, and gains Upper and much of Central Lawrenceville, a bit more of N Oakland, and Aspinwall and a weird finger of Ohara Twp: http://www.redistricting.state.pa.us/Maps/MapWindow.cfm?MapMode=FullScreen&Chamber=H&DistrictID=021&DefaultOverlayType=District&DefaultBoundaries=2011-Revised-Final


rgrasmus

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Mar 10 2014 at 5:13pm #

Sorry for the delay. Late Friday, Jim Ritchie, the PAT Communications director responded to me. I am reasonably satisfied with his response (below).

Hi Rob,

Ellen forwarded your email from this morning as she knew I was aware of the incident via the complaint and Twitter. First, let me say we’re very sorry that this occurred.

In this case, after seeing the tweet, my group reported this to Operations. They intended to 1) address this operator specifically about the comment, behavior and clarify the law, and 2) issue a reminder about the four-foot law to all operators working out of the same bus division.

Going forward, if you encounter similar issues, don’t hesitate to let me know. I’d ask that you still file the complaint via Customer Service online/phone, but then email me directly. I will work directly with the head of our Road Operations department to appropriately address.

Again, very sorry. If you wish to discuss or have questions, feel free to call me.

Jim


buffalo buffalo

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Mar 10 2014 at 5:21pm #

jonawebb wrote:BTW, is anyone here in Dom Costa’s district (Morningside)? He’s on the Performance & Oversight Committee, which I guess would deal with this kind of issue. I would think contacting him might go a ways towards getting PAT to shape up in this area.

By the way, also on this committee:
– Lawyers David White and Jeffrey W. Letwin
– PennDOT D11 Community Relations Coordinator and Pittsburgh NAACP President Constance Parker
– and Amanda Green Hawkins, a Steelworkers union lawyer and County Council Rep for district 13, which includes Bellevue Boro and about a third of the City, including the entire North Side; Downtown, the Strip, and all three Lawrenceville wards; and Allentown, Beltzhoover, and the South Side Flats and Slopes.


srpit

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Mar 10 2014 at 5:22pm #

^^^^ Rgrasmus – nice job! Hopefully at least one bus division now has fresh training on the four foot rule and the need to follow it for safety.


buffalo buffalo

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Mar 10 2014 at 5:41pm #

jonawebb wrote:BTW, is anyone here in Dom Costa’s district (Morningside)? He’s on the Performance & Oversight Committee, which I guess would deal with this kind of issue. I would think contacting him might go a ways towards getting PAT to shape up in this area.

Also relevant: PAT’s Planning & Stakeholder Relations Committee “shall have primary responsibility for engaging Port Authority’s customers, elected officials, other stakeholders and constituencies, and the general public,” including “Overseeing the development and implementation of strategies to foster a positive public image for Port Authority, and for maintaining close, positive relationships between Port Authority and its customers and key external stakeholders.” ….

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