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Log your 311 complaints and thank-yous here

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This topic contains 74 replies, has 29 voices, and was last updated by  shadow 9 mos, 3 weeks.

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scott

Private Message

Jan 13 2010 at 1:11am #

Request to plow/shovel sidewalk along Fifth Ave from Craft to the Birmingham Bridge

Sent using iBurgh

Date: 1/12/10

311 complaint ID: Not yet assigned

City response: No response yet

Follow up: N/A


scott

Private Message

Jan 13 2010 at 8:14pm #

Morewood ave request to fix potholes

1/13/10

Sent using ? by Alankhg

311 complaint ID:

City response:

Follow up:


alankhg

Private Message

Jan 13 2010 at 9:33pm #

Sent using web-form; got the auto-responder so far.


sloaps

Private Message

Jan 16 2010 at 4:34pm #

here’s my thank you I sent today:

A bit belated, but I am writing to thank DPW and others for their efforts in maintaining the Eliza Furance Trail, South Side Trail, Smithfield Street Bridge and the Hot Metal Bridge during the recent 10 or so days of snowfall – I cant speak for the Panther Hollow Trail, because I didn’t ride on it. It is quite a noticeable improvement from years past, as the snow would consolidate, refreeze and leave the paths covered in ice and completely impassable. I’m not sure what feedback, if any, has been received, but from my point of view as long as brushing or plowing removes bicycle wheel ruts from the snow and a dusting or thin coating of snow remains, then deicing salts may not be entirely necessary.

Thanks, again!

Sent Using 311 Webform

Date: 1/16/2010

311 Complaint ID: 744

City Response:

Follow Up:


scott

Private Message

Jan 20 2010 at 9:54pm #

Got a confirmation today that the Fifth Ave sidewalk has been plowed.

Thanks DPW, er, I mean, thanks inordinately warm weather.


spakbros

Private Message

Jan 20 2010 at 11:07pm #

The kid who drives the plow vehicle on the junction hollow trail does more sleeping than plowing. Wasted tax dollars aside, it’s pretty funny


dmtroyer

Private Message

Jan 21 2010 at 1:03am #

@spakbros reminds me of the advertising van dude I’ve seen twice now sleeping underneath the 10th st bridge as the vehicle ran and the advertisements rotated.


spakbros

Private Message

Jan 21 2010 at 1:26am #

It’s what I would do if I could. (sans running engine of course)


sloaps

Private Message

Feb 22 2010 at 6:47pm #

bump!

Topic of Concern:

Bike/Pedestrian Trails

Message:

A few of us have taken the liberty of clearing the north and south approach ramps to the Hot Metal Pedestrian Bridges which span Second Avenue and the Monongahela River. In addition, another person has taken the liberty of cutting and clearing the fallen trees from the Eliza Furnace Trail right-of-way. Many of us are aware of the City’s attempts to clear the trails, as there are signs of plowing during the onset of the Snowstorm, and are very appreciative of those attempts. I hope that from our initiative the City could take advantage of the above freezing temperatures and plow the Trails before freezing temperatures reduce the compacted snow to thick, dense ice. Thank you.

Incident Address:

Hot Metal Bridge and Eliza Furnace Trail

Date: 2/22/10

311 complaint ID: 3890

City response:

Follow up: N/A


Mick

Private Message

Feb 22 2010 at 7:26pm #

@sloaps.

The shoveling party was a nice bonding experience and all, but we didn’t get that much done: still a rough ride to get accross.

Perhaps the best thing would be to get Bike-Pgh, and the Bike-ped coordinator, etc behind the idea that the city needs to have some set of trails that it is a priority to keep open and clean.

I’m guessing that the areas requested would have to be modest to even have chance of being a priority.

The fact that we went out and manually shoveled part of the HMB would put it on the list.

If there were one other equally small, well-defined trail segment that bikers could agree on, that would about max out the plausibility of this idea – for now.


reddan

Private Message

Feb 22 2010 at 7:36pm #

I think the city does have a set of trails that it considers a priority; that would be the Ft Duquesne path and the segment of the Point into town, as those seem to be cleared well in advance of any other trails.

Considering the degree of usage of the Ft Duquesne path, that’s not an unreasonable place to _start_. I’d kinda like to see more, though…


Kordite

Private Message

Feb 22 2010 at 8:47pm #

The Eliza Furnace Trail seems to get its share of attention, probably because one end terminates at a Public Works garage. It’s easy for them to jump on the trail and make a run to the Second Avenue lot. And usually, they are pretty good about it. I’ll email a complaint in the morning and by the aftrnoon they’ve made a run.

Except that this time they dropped the ball. Sure, there were trees down, and that would take a different crew to go out and do something about it and it wouldn’t be as simple as making a single pass in a truck. But I took those trees out a week ago and numerous people have let them know the way is clear over the past week and nothing has been done.

One truck. One pass. Done.


dmtroyer

Private Message

Mar 17 2010 at 2:59pm #

I’ve logged multiple complaints in the past about the intersection of Penn, Butler & 34th. It looks like the traffic lights are being replaced! Thank-you pending.


joeframbach

Private Message

Mar 17 2010 at 4:48pm #

The Birmingham Bridge bike lane has a lot of debris, including broken glass. The weather is very nice now and more cyclists will begin to use this lane. The broken glass is a hazard, causing cyclists to veer into the road to avoid the debris. Please clear the bike lanes. Thank you.

Sent just now.


alankhg

Private Message

Mar 18 2010 at 12:03am #

There are trees down just before the eastern terminus of the South Side Trail. My friend has sent a couple of iBurgh requests but nothing’s come of it so far.


Marko82

Private Message

Mar 18 2010 at 9:01pm #

kudos to the Alcosan guys who cut back the trees that were blocking the section of the SS trail in Baldwin this afternoon. You can now get all the way to the Glenwood bridge without crawling over/under the logs.


gimpPAC

Private Message

Mar 19 2010 at 1:59pm #

RE: Birmingham bike lanes

Joe, I walked across the bridge this morning (I know, no bike today, sigh) and saw that the city has street cleaned the lanes! I meant to send a 311 on that but never got around to it. Now I’m going to actually 311 a thank you. :)

EDIT: my thank you message…

Topic of Concern: Thanks for cleaning Birmingham Bridge!

Message: A quick thank you for cleaning the Birmingham Bridge Bike lanes! I was so nervous riding my bike over the debris and glass yesterday I was going to 311 this, but someone beat me to it! Thanks for being so responsive. Keep up the great work folks. ~Tricia


rsprake

Private Message

Mar 19 2010 at 2:45pm #

The street cleaners have been out a lot recently but they almost seem to just be pushing the debris around.


brian j

Private Message

Mar 19 2010 at 2:47pm #

The work on the Birmingham Bridge made a HUGE difference. The bike lanes were basically gravel and dirt, and this morning, they were completely clear. Here’s hoping they do the northbound side before I ride home.


Swalfoort

Private Message

Mar 19 2010 at 3:18pm #

Found this on Facebook from a friend:

Also, thanks for cleaning the crap off of the bike lanes on Birmingham Bridge!


alnilam

Private Message

Mar 19 2010 at 4:00pm #

Guys, would it make sense to 311 particularly bad potholes yet? This soon after winter? Cause there are three really scary ones on a bridge I ride every day.

My initial thought is that it would be like telling someone busy cleaning a huge field full of trash that “Hey, there’s some over here! Can you come get this trash? Hey!” But I thought I’d ask, cause maybe it is indeed worth it.


Lyle

Private Message

Mar 19 2010 at 4:03pm #

I would say yes. But then, I would like to 311 about half of the city :(


rsprake

Private Message

Mar 19 2010 at 4:15pm #

They encourage reporting pot holes.


alnilam

Private Message

Mar 19 2010 at 4:18pm #

K, you got me.

I understand the DPW is working hard to repair winter damage to all of our roads, and I would like to thank them very much for that. I’d also like to report that there are particularly deep, dangerous potholes at the expansion joints of the Charles Anderson Memorial Bridge (Blvd of Allies, between S Oakland and Schenley public pool), in the rightmost outbound lane. They are very deep and wide, and particularly dangerous for the cyclists that frequent the bridge.


brian j

Private Message

Mar 19 2010 at 4:20pm #

What Ryan said–report them. It’s likely that the crews are sent to fix specific stretches, and if the DPW doesn’t know what’s broken, they can’t fix it.


netviln

Private Message

Mar 19 2010 at 4:23pm #

Big link on the front page for city of pgh’s website.. report a pothole.

http://www.city.pittsburgh.pa.us/


alnilam

Private Message

Mar 19 2010 at 4:55pm #

Uh oh. Response to the Charles Anderson Memorial Bridge. What?

This roadway is maintained by PennDOT, not the City of Pittsburgh. To report potholes for repair, and/or to file a claim for reimbursement of costs from damages from the pothole, you can contact PennDOT at (412) 429-5000.

Thank you for contacting our 311 Response Center.


Swalfoort

Private Message

Mar 19 2010 at 9:49pm #

PennDOT does maintain some bridges/roads. County does too. Caall 1-800-Fix-Roads for PennDOT.


ieverhart

Private Message

Mar 20 2010 at 10:52pm #

I 311′d a request for a street sweeper on a few roads around the East End, and they replied that street sweeper season wouldn’t start until April 1. So I was surprised when I saw a sweeper going down Ellsworth Avenue a few days ago. Even so, it didn’t do that great of a job–or maybe I didn’t have that good of a view for “before and after”–leaving a good amount of debris behind.


salty

Private Message

Mar 21 2010 at 2:19pm #

I rode up to the observatory yesterday but unfortunately coming down the hill is a lot less fun due to all the potholes… is it worth 311′ing? I guess it can’t hurt.


scott

Private Message

Mar 23 2010 at 12:43pm #

This is to inform you that the City of Pittsburgh has completed and

closed your Service Request.

The Service Request Identification-Number is: 167665

Summary of action taken:

Per Rich Cervi 3-22-10 There is another sheet on this job. Job

Completed

Summary of Service-Request:

there is still a very large tree blocking the section of the trail that

connects Saline Street by the ball field and Big Jim’s to the Boundary

Street trailhead in Four Mile Run.

If you need to contact the city again concerning this issue, please

refer to your Service Request Identification-Number.

Thank you again for allowing the City of Pittsburgh to serve you.

We appreciate your help!


paulheckbert

Private Message

Mar 26 2010 at 3:41pm #

I think I submitted this request on 3/16. So it took ‘em 10 days. But at least they did it! I haven’t been out to check on their work, but when I submitted other requests on S Braddock in Regent Square, Beechwood near 5th Ave in the past month, they patched them within a week or two. A smoother surface would have been nice, but what they did was a definite improvement.

—-

their email 3/17

Your submission has been assigned a Ticket ID number: 5203.

Neighborhood Squirrel Hill South

Topic of Concern Pothole

Message On the stretch of Saline St between Beechwood Blvd and behind the Sav Mor Beer & Pop Warehouse, parallel to Browns Hill Rd. This is an important road for bicyclists who don’t want to die on busy Browns Hill Rd. But this pothole minefield is horrible!

Incident Address On Saline St a short distance down the hill from Beechwood Blvd.

—-

their email 3/26

Summary of action taken:

Per DPW 3rd Div:

COMPLETED 3/25/10

Summary of Service-Request:

03.18.10: This stretch of road is a land mine.


ieverhart

Private Message

Mar 27 2010 at 2:48am #

I recently did a 311 “thank you” for starting the street sweeping operation a little early this year, and I just now submitted a request hoping that someone will do something about the weird wavy/warped pavement at Forbes Avenue and Craig Street.


dwillen

Private Message

Mar 27 2010 at 3:32am #

I didn’t submit a request, but I just noticed they repainted the bike lanes on Greenfield Rd, in the park.


Impala26

Private Message

Apr 1 2010 at 10:41pm #

Sent to 311 on 4/1/10

“To whom it may concern:

I live on the corner of Parkview Avenue and the Boulevard of the Allies in South Oakland. That intersection is very dangerous for pedestrians and cyclists. There are no posted crosswalks, but each day I see numerous people cross the Boulevard regardless. Fairly often too I hear the squeal of tires of motorists “peeling out” to either cross/turn onto the Boulevard, or turn left onto the section of Parkview south of the Boulevard. This latter left turn actually has no turn lane and I’ve even seen backups start to reach down the Charles Anderson Memorial Bridge.

The Boulevard of the Allies in South Oakland is also unsafe for cycling because the lanes are fairly narrow and the two lanes of traffic move pretty fast, often even above the 35mph posted speed limit. The slope of the Boulevard on either side of Bates Street also compounds this issue. Using the sidewalks usually isn’t a much better option as they’re pretty beat up in spots and are occasionally blocked by parked cars.

My concern though is the safety of crossing the Boulevard at Parkview Avenue, where the natural bend around the Anderson Bridge makes for a rather blind curve for motorists, cyclists, and pedestrians. Crossing at the traffic light intersection of Dawson one block down isn’t much safer as the light cycle is short and there tends to be fairly aggressive motorists there trying to “beat” the light, often apathetic of peds and bikes trying to cross as well. I wish to request some sort of speed control system at or near Parkview, especially from the Anderson Bridge Approach. Whether this would be a crosswalk, caution signs/flashing lights, or a full traffic light at Parkview all sound like an improvement over the bare unsafe intersection we have now. A pile of broken glass in the roadway as I write this serves as testament to the unsafe nature of this intersection, as does the frequent sound of squealing tires.

Please let me know if there is anything in the works to improve safety at this intersection or any of the other intersections along the Boulevard of the Allies in Oakland. I greatly appreciate your time.”

I know it’s ambiguous, but I feel like at least it’s best if the city knows that the concern is in the public mind, right?


scott

Private Message

Apr 2 2010 at 6:55pm #

Impala, there was a study done a couple of years ago by Rothschild Doyno Archidtects for OPDC on making the Blvd from Craft to Parkview a pedestrian and bike friendly street. I would call Wanda Wilson with OPDC and ask her what the plans are for that plan. We were a part of it, but not sure what the time horizon on implementation is.


alankhg

Private Message

Apr 2 2010 at 9:41pm #

At any intersection without a painted crosswalk, there is still an unmarked crosswalk in which motorists are still required to yield to pedestrians.

I wonder how long it would take to fully fund the city’s pensions if you deployed two police officers, one standing at the corner and one with a video camera, at that corner at rush hour.


netviln

Private Message

Apr 7 2010 at 1:04pm #

I struck out with my 311 complaint.

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.

The Service Request Identification-Number is: 169609

Summary of action taken:

Per DPW 1st Div:

If we would widen these areas we could have problems with Quads and motorcycles. 4-1-10.

Summary of Service-Request:

4-1-10: Caller states that these areas CAN be widened. It is simply a gate that is not all the way opened. Please open them all th way.

3-29-10: DPW had sent this back to us, stating that we needed better lcoation of which gates are the problems. Complainant sent us back the following info:

1. At Preble and North Ave

2. Near N Franklin and Oxline

3. Near Branchpoint St

4. Near Doer St.

Per complainant:

“On the north shore river trail, between the casino and where the trail ends at the prison, many of the gates that are there to prevent motor vehicles from getting on the trail wind up blocking the trail to such a point to make it unsafe and inconvenient for cyclists. A couple of these gates block the trail to the point that you would be able to get a bike with a child trailer or even a wide stroller through the available gap. I would like to see the available gap at these gates widened to at least four feet so i can allow safer use of the trail.”

Looks like they arent going to widen the gate passes.. Well I guess I can always do the american thing and sue the city if I impale myself on one.


joeframbach

Private Message

Apr 7 2010 at 1:11pm #

Nice April Fools joke, DPW.


netviln

Private Message

Apr 7 2010 at 1:19pm #

I responded with, I have never seen a quad near on or beside the northshore trail, and if mortorcycle wanted to get through, that they could proably walk it through, not to mention half the gates are open, its just the ones that are locked closed have bypasses that are too narrow.

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