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Log your 311 complaints and thank-yous here

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This topic contains 74 replies, has 29 voices, and was last updated by  shadow 1 yr, 2 mos.

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asobi

Private Message

Apr 7 2010 at 2:47pm #

I’m going to go out on a limb here and say that it is impossible to build a gate that obstructs motorcyclists yet allows bicyclists through without any danger of injury. They’re almost exactly the same profile.

I mean, I’d be a lousy engineer if I couldn’t imagine ways of doing this but all are disproportionate response to the threat motorcyclists pose to trails. Weight differences meaning you can’t shoulder a motorcycle, a sensitive inductive loop sensor buried beneath the gate opening, etc.


netviln

Private Message

Apr 7 2010 at 2:59pm #

Got a response form the mayors office.. a good one too.

Regarding quads and motorcycles, DPW referred to them because they are

permitted to ride on the trails, to my knowledge. However, I have

re-submitted the complaint, with the additional information you provided

me with today, and have asked for them to either open all of the gates

wide enough, or provide a more indepth explanation as to why this would

be a problem or danger.

Thank you for your patience in this matter!


ieverhart

Private Message

Apr 7 2010 at 4:02pm #

I log a lot of street sweeping requests, mostly for East End streets, though perhaps that will change with the arrival in earnest of street sweeping season. I used the 311 website to log gravel etc. on the 31st Street bridge, and got a response that PennDOT is in charge of that, and 311 gave me a PennDOT number to call–412-429-5000. I left a message with someone at PennDOT, who called me back and said they would send a crew out. Interestingly, both agencies (311 and PennDOT) claimed the other was in charge of the sidewalk. Obviously, they can’t both be right.

In other non-city thank-yous, I stopped in the manager’s office at the Shadyside Giant Eagle Market District and thanked them for the five bike racks (which are much-used, I would say) they have there.


Impala26

Private Message

Apr 8 2010 at 10:20pm #

311 Web Form

Name: Nick Grego

Date: 4/8/10

Topic of Concern: Bates Street

Message:

I have several requests regarding Bates Street, most of which I hope can be implemented in the near future.

One: The intersection with The Blvd. of the Allies is unsafe for pedestrians and cyclists. It is a major intersection for not only motorists but Oakland residents who want to access the Eliza Furnace Trail and the Hot Metal Pedestrian Bridge.

Two: The condition of the sidewalk. As the road is often choked with automobile traffic, cyclists like myself will almost always opt for taking the sidewalk, especially going uphill. My request is make sure the sidewalk is in good condition and is a fairly even surface. It is already fairly wide, but it becomes much tighter at the bend about halfway down with the guardrail and around the pub building towards the bottom. I would love to see the sidewalk widened in areas like these, especially at the curve/guardrail area where there appear to be room to extend it towards the road. In keeping it a fairly even surface I would also like to see ADA-style curb cuts at the residential parking areas along this stretch and at the Parkway East off-ramp that intersects with this sidewalk on the west side of Bates.

Three: Better crosswalk markings and warnings at the Parkway off/on-ramp areas. I would also make the same request for better crosswalk markings and warnings at the on-street section of Bates located where there is a large set of steps that climbs the hill to Frazier and Romeo Streets.

Four: Finally, I would also like to request a better and more visible entrance to the Eliza Furnace Trail located where Hodge St. meets Bates. I would love to see this short stretch under the parkway paved (it is currently earthen), possibly covered to prevent runoff from the bridge above from dripping, and have some lighting installed. I would also like to see better signage for peds and cyclists announcing this entrance, and possibly cautionary signage for motorists about the increased ped and bike traffic in the area. This would apply to both right at the entrance, but also hopefully at the top of Bates at the Boulevard.

One final note: There is still a good amount of debris along this sidewalk from most likely plants/leaves.

I think these improvements would do a lot to improving the Bates corridor for pedestrians and cyclists at the very least.


Impala26

Private Message

Apr 11 2010 at 2:12am #

“311 Web Form

Name: Nick Grego

Date: 4/10/10

Topic of Concern: Sidewalks

Message:

The sidewalk along the south side of Fifth Avenue from the Birmingham Bridge to Craft Ave in Oakland is a major bike route between Oakland and the South Side. However, there is a business that frequently parks cars blocking the sidewalk, forcing bikes and pedestrians to move into the bus-only lane there. Also, the sidewalk along Fifth between the on-ramp to the Boulevard of the Allies to about Craft is in fairly poor condition. There are several broken pieces of concrete along this stretch. Also there is a deep hole in the side walk about 1 to 2 feet deep and about 2 feet wide along this sidewalk in the area between Robinson Street and Craft Ave. My request is to enforce the business there from blocking the sidewalk, have this sidewalk repaired, and the hole filled in.

Also, I wanted to follow up and earlier request about Bates Street. I wanted to make sure to request that curb-cuts be installed at all appropriate (curbed) areas along the Bates Street Sidewalk to allow for one continuous smooth path. Also, the sidewalk around the bend in the road halfway up with the guardrail widened, or the railing moved closer to the roadway as there appears to be adequate space to do so.”

LOL, I guess I cannot stress enough that I feel that the Bates corridor should be better, and can easily be that way too. Better connections to the Birmingham Bridge, a great biking bridge is a no-brainer. I guess I should have specified improving the whole ramp and sidewalk from there along Forbes, but I doubt anything can be done about that, it’s just plain dangerous.


Impala26

Private Message

Apr 15 2010 at 1:44am #

Posting a 311 request to improve access to the Eliza Furnace trail entrance at the corner of Hodge and Bates Streets, this was the response I just received:

“There is no official access to the Eliza Furnace Trail from Bates Street.”

So, that said, is there anything that can be done to make it “official”? I wanted to know if Bates Street improvements were on the bike and ped “master plan” for the city.

By the way is there any way to see that, or is it more or less a loose amalgam of improvements/corridors/etc.?


ieverhart

Private Message

Apr 19 2010 at 1:36pm #

Posting a 311 request to improve access to the Eliza Furnace trail entrance at the corner of Hodge and Bates Streets, this was the response I just received:

“There is no official access to the Eliza Furnace Trail from Bates Street.”

So, that said, is there anything that can be done to make it “official”?

Maybe someone could post a sign saying “Eliza Furnace Trail Access” to make it official.

Oh wait.


Impala26

Private Message

Apr 19 2010 at 3:17pm #

@ieverhart: Yeah, my sentiments exactly >:|

I think that area could use a reasonable amount of improvement. Nothing extreme, I just know that people (myself included) use the way pictured as the primary route between Oakland and the South Side. And that goes for both bikes and pedestrians. Thus my logic for wanting to see improved infrastructure in that and the Bates street area in general.


asobi

Private Message

Apr 22 2010 at 6:38pm #

Topic

Police running red lights

Concern

Hi, I noticed a police officer stopping momentarily at a red light on Beacon and Wightman, then turning on his lights (no siren) and running the light, then turning his lights off about 50 meters after the intersection. I was on my bike at the time and passed through the intersection in the perpendicular direction from the officer, where the light was green. Luckily I passed through just after he ran the light, or else he might have hit me. This is the third time in the past month in Squirrel Hill I’ve seen a police officer turn their lights on just to run a red light and then immediately turn their lights off, and I was wondering if this practice is being encouraged by those higher up in the police department? Will this practice be continuing?

Address of Concern

Beacon Street and Wightman Street

Reply Thread

311 reply: 04/14/2010 @ 11:38 am

You may file a complaint against uniformed City workers with the Office of Municipal Investigations. They can be reached directly at (412) 255-2804.

Thank you for contacting our 311 Response Center.


sloaps

Private Message

Apr 23 2010 at 10:27pm #

No love this time…and only three blocks from home.

Your submission has been assigned a Ticket ID number: 6213.

Topic of Concern

Unsafe Passing by Police Officer

Message

I was biking up 18th Street Extension/Monastery Ave and making a right up Monastery Ave towards St. Paul’s when at approximately 5:15 pm Officer 4143 operating vehicle 3325 passed me while also turning right onto Monastery Ave. I yelled for him to stop. He complied and request that we stop and talk at the intersection of Monastery and St. Paul Street. We did. I told him that he made an unsafe pass. I told him that when passing a slower moving vehicle is is on him to pass with care. He asked if I signaled. I asked if he is allowed to unsafely pass another moving vehicle at an intersection causing an oncoming vehicle to stop. He asked for my ID, and I complied. I asked to set my bike onto the sidewalk by the monastery, he said okay. At this time, I am on the sidewalk, he and his vehicle are in the street. I told him that I would expect such unsafe driving from the average person, but not a city officer. I repeated that when passing a slower moving vehicle that it is his responsibility to pass safely and that you cant pass through an intersection. He said he was on a 911 call. I asked why no lights: If no lights and/or no sirens, then no excuse to unsafely operate a motor vehicle and risk injuring a bicyclist. He said that lights and sirens are his discretion. I know they are, but not using them doesn’t excuse unsafe driving. He asked if I wanted to be cited for disorderly conduct for yelling. I asked why should I be cited if he’s the one in the middle of the street not backing down and admitting he was wrong for passing me the way he did. He returned my ID. I asked for his badge number and he complied. He left.

I’m glad that Officer 4143 stopped, and now that I’m calm, I apologize for yelling. I put up with all kinds of unsafe motor vehicle operators during my commutes, but I’ll be damned if I will accept a city officer act with the same disregard. If it happens again, then I will speak up again. I have been hit by cars before. I have come away from accidents with some nasty injuries while the opposing vehicle leaves without a scratch or a dent. I’m sure your motorcycle officers know how bad it feels – from even low speed collisions. That perspective of pain and consequence needs shared and understood by all officers. In summary, all I ask is for officers to set the tone for conduct on the streets. If they choose to unsafely operate motor vehicles, then why should they expect motoring civilians to comply? And all this at the detriment of a growing population of bicyclists in Pittsburgh. Thank you.

Incident Address

Intersection of Monastery and Monastery?


Marko82

Private Message

Apr 23 2010 at 11:28pm #

While! Sloapes glad you’re ok. Some ‘officers’ sense of entitlement is amazing sometimes & I hope this gets followed up on. I also know it’s hard to stand up to authority, and even harder to know when to stand-down – sounds like you managed just fine!


rsprake

Private Message

Apr 24 2010 at 12:59am #

If he was on a 911 call why was he able to stop and chat?


StuInMcCandless

Private Message

Apr 24 2010 at 3:17pm #

The trouble people (in uniform or not) go to just to avoid saying “You’re right, I’m wrong, I’m sorry.”


sloaps

Private Message

Apr 27 2010 at 1:23pm #

The office of municipal investigations received a copy of my complaint and followed up with me today. Mr./Officer Roy Dean? was looking into my complaint to determine if any action on their part is necessary to recommend disciplinary actions against the officer – suspension, termination, etc.

I told him that the only issue here is the driving itself and not the “discussion” which occurred afterward. I was yelling and screaming at the officer pretty good, and he and his partner were absolutely professional in how they maintained their composer. Mr. Dean said that based on my statements there is no need for his office to get involved, but will forward all this information to the officer’s commander at Zone 3. From there the commander will handle it.

I believe he was careless, and not malicious so the outcome seems reasonable to me.


netviln

Private Message

Apr 27 2010 at 1:32pm #

It seems that the officers reaction is the same as pretty much most motorists reactions when they get called out for doing something they know is wrong. They get defensive, belligerent, and start pointing out everything you were doing wrong to distract you from what they were doing wrong.

Also, as a cyclist, you can always use the, I believe that removing my hand from my handlebars to signal would have cause me to be unstable and unsafe.

What would have happened had you been going straight? would you have just t-boned his cruiser?


alankhg

Private Message

Apr 27 2010 at 6:41pm #

Netviln: yep. The other day I told some jagbag that passed me a foot away on Penn that what he did was dangerous. His response: “YOU’RE DANGEROUS! GET OFF THE ROAD. GET AHEAD OF ME AND I’LL SHOW YOU DANGEROUS.”


BradQ

Private Message

Apr 28 2010 at 3:00pm #

311 Praise: We play polo in Arsenal Park in Lawrenceville during the week as there is a lit court until 9pm in the winter, 10pm in the summer. One of the players called 311 to ask that the burnt out bulbs be replaced and that the tree trimmed around the lights so the court can be that much better and free from shadows. Less than a week and the bulbs are new, with the tree reportedly on the schedule for a haircut. Let’s hope, the lights are a huge improvement already but the tree growth in front of the one bank is pretty thick. If it actually gets trimmed, and hopefully not all hacked to death, it will be awesome all around.


ieverhart

Private Message

Apr 28 2010 at 6:55pm #

I just 311’d the burgeoning pothole on Alder Street near the intersection with Highland Avenue. Every time I turn right there, I feel like I have to swerve to avoid hitting it.


J Z

Private Message

May 6 2010 at 1:29am #

311’ed the tree down in Schenley blocking the trail.


ieverhart

Private Message

May 6 2010 at 8:22pm #

I just updated my online submission on the bags of trash on the South Side trail, between 10th and 20th Streets. Anyone else see those?


Impala26

Private Message

May 6 2010 at 11:06pm #

I 311’d the grit on the sidewalk near the high-point along Panther Hollow Rd. opposite the Schenley Oval.

Also 311’d the messy uneven north part of the intersection of Bates and Blvd. of the Allies.

Any other grit, street clearing, or major potholes/seams that should be 311’d?


saltm513

Private Message

May 7 2010 at 4:03am #

I rode over a pretty rough series of potholes tonight on Braddock Ave, between Forbes and Hutchinson (turned right off of Forbes onto Braddock). Should have jumped off my bike to iBurgh it– it was right in cycling path. Meanwhile, what is a safe way to ride between this area of Regent Square and Highland Park at night? I took East End Ave. to Penn to Penn Circle to Highland. I would have taken Thomas, but wasn’t feeling Hamilton by myself. Typically I never ride on the sidewalks, but made an exception on my way back tonight as I was by myself and the road was just so dark, folks were driving like maniacs and no one was out walking. I did jump off to walk my bike across the intersections, but ideally I’d like to find a safer roadway. I guess Forbes to Shady and on would be a better bet?


Ohiojeff

Private Message

Jun 28 2010 at 7:38pm #

bump to 311 today

Topic of Concern: Joncaire street sidwalk

Message: The sidewalk on Joncaire street is by default shared by bicycles and pedestrians, since the Belgian Block of Joncaire street itself can be hazardous. There is a utility cable of some kind that has been lying on the groud near a utility pole at the driveway to the Mervis Hall (Katz School) Loading Dock for close to two weeks. Sometimes it is coiled but often it is lying across the sidwalk. Also the Queen Anne’s lace is growing more and more into the sidewalk about half way down the hill (near the fire hydrant) and desperately needs to be trimmed. Not sure if this is Pitt’s responsibility or the cities–it is a city of Pittsburgh street and Sidewalk. Could the appropriate utility company be notified to remove their downed cable and could the verge along the sidewalk be mowed/trimmed?


Impala26

Private Message

Jun 28 2010 at 9:31pm #

@jeff:

I see Joncaire and Bates Streets as increasingly important bike routes that will need to be improved in the near future. I actually talked briefly about the paving of Joncaire with Scott and we kinda floated the idea around instead of paving the entire street, as it likely hasn’t as a means of traffic calming, to pave the sides (about 3 feet wide) for bike traffic.


Mick

Private Message

Jun 28 2010 at 11:05pm #

@Saltm Meanwhile, what is a safe way to ride between this area of Regent Square and Highland Park at night?

About a block south of Penn, go left on Tuscarora. Stay on Tuscarora, past the “Private Road” signs. L on Richland. At the end of Richland – there is a 40 yard trail to Ben Hur which links with Reynolds.

I’d check out that connecting trail in the daytime, first. I feel safer at night on that path than I do on most streets, though, and the private road folks never seem to mind me riding by. I’d guess they’d like you more than me.

About a mile on Reynolds (curve right at Gettysburg) -> R on Beechwood -> L on Fifth (I often take the far sidewalk, rather than fight traffic) -> R on Denniston (to calm residential streets)-> L on Kentucky,

Then right on Shady, Highland or Negley, whichever you feel most comfortable on.

I don’t know how to get past East Liberty without going through EL.


salty

Private Message

Jun 29 2010 at 1:16am #

Call me a sicko, but when I ride up Joncaire, I ride on the cobbles, and I like it. I don’t begrudge anyone riding up the sidewalk but I don’t think I’d want to see the street paved.


dwillen

Private Message

Jun 29 2010 at 3:10am #

If I’m on my mountain bike I ride up and down on the cobbles. Otherwise its the sidewalk, and the sidewalks there do suck, especially the downhill one. I don’t mind most cobbles, but those ones are very washboard-like.


Mick

Private Message

Jun 29 2010 at 3:21am #

I would like to see the sidewalk on Jonclair made an official shared-use path. I don’t want the street repaved becasue there already too many people blasting through there as a short cut.


salty

Private Message

Jun 29 2010 at 4:38am #

come on – the crosscheck can take it… murray hill too! although i don’t like to ride down cobbles – i accidentally rode down some really steep cobblestone street by the old BP office and it scared me straight.


dwillen

Private Message

Jun 29 2010 at 4:42am #

The crosscheck can. My fenders and panniers can’t. I neglected to put tape on the rack where the panniers sit and the burgh-vibrations nearly wore a hole through the tubing, after only a couple of months.


Ohiojeff

Private Message

Jun 29 2010 at 12:15pm #

@salty I ride up those cobbles too if I’m coming home from a weekend ride. However, that street is narrow, the cars fly up it at rush hour, sometimes there is a long line of cars parked on the downhill side (seems to have something to do with the Army ROTC?) and all in all the sidwalk is a calmer bet between 4:30 and 5:00 p.m.

I agree with Mick, what needs to happen is not paving the street but making that sidewalk officially shared, and making it bigger. There is plenty of space to add a couple feet to the sidewalk.


Impala26

Private Message

Jun 29 2010 at 6:12pm #

I agree with you Jeff about making one or both of the sidewalks along Joncaire shared sidewalks. However, one has to admit that something similar should be done about the situation of Bates Street between the Boulevard and Second Ave. I frequently ride down Bates there and back up the sidewalk, and I cannot be the only one. It provides a crucial link between Oakland and the Eliza Furnace Trail(to Downtown), not to mention the South Side via the Hot Metal Bridge. I’ve made a few 311 requests now regarding improvements to Bates.


Ohiojeff

Private Message

Aug 4 2010 at 4:54pm #

Follow up on my post about the Joncaire sidewalk. I got a response about two weeks after I logged this, and a few days later the overgrowth on the Joncaire sidewalk was completely removed. I meant to post this earlier this week but didn’t get to it.

The cable is still lying on the sidewalk, and now you can see all the crushed glass up near the top, but it’s still an improvement.


Impala26

Private Message

Aug 4 2010 at 6:21pm #

Aww, hell, I’ll just reiterate what I said earlier:

Both the Bates and Joncaire Street sidewalks should see improvement if they are to be demarcated as “shared sidewalks”. Joncaire’s sidewalk is ALMOST as cruddy as the brick cobbles and Bates has gaps and those two non ADA-compliant curbs.


shadow

Private Message

Jul 3 2013 at 8:16am #

While we’re fixing bates, how about putting the trail entrance back? yeah, i know, the city claims it was never there in spite of the city sign which denoted the old entrance.

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