Hey, don't hate on the old ladies at the switchboard, they have saved my butt more than once! Until the map that Stu pointed out, if it wasn't a 61A,B,orC I couldn't make heads or tails of the schedules or the maps. Where are the stops, when are the stops, what connections can I make, what do I need if I miss them. I call up their help line and the men and women that answer that phone have universally been incredibly patient and helpful, even when I call back 17 seconds after hanging up, get the same person, and say "ok, I still don't get it, where do I go?"
I have many times called the general number and left messages telling Whoever that their phone people have been awesome to me. They must have all the schedules and maps memorized, or be wizards. My money's on wizards, because the maps never make sense and the schedules are always wrong. Wizards!