I bet they spent $50 or $60K installing that thing. At the same time they were heading for the operating budget cliff.
Of course, the installation costs were likely federally/state funded, and couldn't have been used for the operating budget. "Investment" and all.
There are plenty of times where I've seen erratic staffing of the booths, causing the driver to not open the second car at a high platform station where there should have been an attendant at that time of day.
When I've encountered missing fare booth attendants, the operator just let people off the second car and asked them to walk up to the front of the train to pay their fares, or else just didn't bother collecting fares from those passengers (the same way they sometimes let people off the back door of a packed bus).
Then I got to show my pass to get off that train, and again to get on the train in the opposite direction. If it had been a customer paying cash, I would have had to pay zone 2 fare twice to get to my home in zone 1 that day.
You passed an unstaffed fare booth on an outbound trip, then several high-platform stops with no ticket booth, and you wound up in zone 2? I'm having trouble understanding how that's possible. Zone 2 begins at Washington Junction, so if the unstaffed fare booth had been north of there, you wouldn't have been in zone 2 (since you could have switched at Washington Junction). There are just 4 high-platform stops south of there, at South Hills Village, Lytle, West Library, and Library, but no place where you could pass multiple high platform stops with no fare booths.
Maybe you're misremembering the details, and you actually never went to zone 2? Wanted to get off at Memorial Hall, say, but had to stay on until Washington Junction, or wanted to get off at South Hills Junction but had to stay on till Memorial Hall? Or maybe there were missing fare booth attendants at a bunch of stops, and your driver skipped them all? Do you remember which stops were involved?
In any case, if some fare booths aren't staffed, I think the fix is to instruct drivers to let people get off the second car regardless (and of course, to fix the staffing problem).
Mick: Complain about the broken clocks on PAT's web site.
We had GPS on each bus at my undergrad
The sad part is the buses already have GPS, and are already sending back their positions to PAT. They merely have to set things up to make the info publicly available in some form. I think they're waiting for a grant so they can build a nice interface, instead of just dumping the data on the web in some raw form now, and letting somebody else make it all nice.